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Automated Solutions

Automated solutions through Appletree are easy to implement and off real-time improvement in appointment compliance and preparedness, capturing revenue and increasing customer satisfaction without straining office staff resources.    

Appointment Reminders

Contacting customers prior to an appointment reduces no-show and cancellation rates, while the added touch-point improves customer satisfaction and engagement. Appletree automates the necessary follow-up prior to a scheduled appointment or service call through an appointment reminder service that has the ability to:

  • Administer with live voice talent via an automated phone call, email and text reminders with automatic confirm or cancel within the email or text message
  • Direct connect the customer back to the business or to an Appletree contact center for immediate assistance or to reschedule
  • View real-time data on call outcomes through a customer portal as well as scripts and audio messages

Customer Outreach

There are many opportunities to communicate critical information to your customers before or after a scheduled visit, and these types of tasks don’t always have to be burdened on the office staff. Appletree’s outreach services are specifically tailored to the needs of your business to:

  • Remind customers of an upcoming service or appointment with necessary pre-appointment planning
  • Promote upcoming specials or price promotions with the ability to direct connect back to the business or Appletree contact center for scheduling
  • Encourage participation and registration in annual service check-ups, recommended cleanings, or any other routine service calls your business makes
  • Survey customers for feedback on service improvement opportunities or service recovery