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Automated Solutions

Automated solutions through Stericycle Communication Soluitons are easy to implement and off real-time improvement in appointment compliance and preparedness, capturing revenue and increasing customer satisfaction without straining office staff resources.



Automated Solutions Fact Sheet

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Appointment Reminders

Contacting customers prior to an appointment reduces no-show and cancellation rates, while the added touch-point improves customer satisfaction and engagement. Stericycle Communication Solutions automates the necessary follow-up prior to a scheduled appointment or service call through an appointment reminder service that has the ability to:

  • Administer with live voice talent via an automated phone call, email and text reminders with automatic confirm or cancel within the email or text message
  • Direct connect the customer back to the business or to an Stericycle contact center for immediate assistance or to reschedule
  • View real-time data on call outcomes through a customer portal as well as scripts and audio messages

Customer Outreach

There are many opportunities to communicate critical information to your customers before or after a scheduled visit, and these types of tasks don’t always have to be burdened on the office staff. Stericycle Communication Solutions’ outreach services are specifically tailored to the needs of your business to:

  • Remind customers of an upcoming service or appointment with necessary pre-appointment planning
  • Promote upcoming specials or price promotions with the ability to direct connect back to the business or Stericycle contact center for scheduling
  • Encourage participation and registration in annual service check-ups, recommended cleanings, or any other routine service calls your business makes
  • Survey customers for feedback on service improvement opportunities or service recovery