Appletree Answering Service

If you have ever: Ordered from a catalog, purchased a concert ticket or  called to complain about an order or product , then you have interacted with a “Call Center”!  Of course, Appletree operates multiple call centers around the USA, however, our activities extend well beyond the handling of your calls. 

In addition to handling your tele-communication needs, Appletree offers a full solution menu which includes project support needs.   By eliminating your long distance phone charges and alleviating your staffing needs, Appletree will save your company significant time and money. 

Flexibility and quick response to our clients’ changing needs set us apart in the call center industry.  Whether your needs are re-occurring or singular projects, let Appletree accommodate your communication needs in the following ways: 

• Schedule, Cancel, or Confirm Appointments
• Customer Service follow-up calls
• Application Processing
• Customer Surveying
• Event and Conference Registration
• Ecommerce – Order Taking/Order Processing
• Cross Sell and Up-Sell Programs
• Live Web Chat
• 24-Hour Help Desk/Technical Support 

Whatever your company’s needs are, Appletree’s comprehensive corporate capabilities are available, accessible and affordable. Contact an Account Specialist today at 800-237-2810 to discuss any of your project needs.

I am often asked the difference between a Call Center and a Telephone Answering Service.  To be frank, the lines have been very blurred in recent years.  Let me offer some insight into how Appletree segments it’s business between Call Center and Answering Service.  One hint, it is not by customer size!

It really comes down to the complexity of the customer needs.  We have very large customers that have very simple name, telephone number, message type needs, and we would clasify them as traditional Answering Service.  They are processed on our state of the art call center platform, and have access to all the same services and features, it is just that their needs are simpler.

In contrast to that, we have some small customers that have highly customized needs.  As an example we have an emergency response account that responds to tractor trailer accidents that occur within their fleet.  There are a multitude of notifications and forms that must be completed when there is an incident, and we have built out a complete call handling script to cover all possible combinations of events.  The script took over 100 hours to build, yet this customer averages about 5-10 calls PER YEAR!  Certainly not a big customer in terms of call volume, but definitely a Call Center type of account.

Essentially, the Telephone Answering Service Industry, in partnership with our equipment vendors, have brought high level Call Center type services to companies of all shapes, sizes and configurations.  We are proud to service members of the Fortune 50, many of the Fortune 500, as well as sole proprietors and thousands of small businesses.  At any level of sophistication…

Have a great week.