Success through Education
I am just back from a 2 day Sales and Marketing Summit that was cohosted by Fortune Small Business Magazine and Verne Harnish of Gazelles (Gazelles.com). What an amazing 2 days. They brought in an array of great speakers and delivered excellent and timely content. The networking was very good and you can always count on some great peer sharing when Verne gets a group of entrepreneurs together!
But what really hit home for me was how important it was to stay educated. There were CEO’s in the room who have achieved, by all standards, the pinnacle of success. Yet there they were side by side with their team continuing to learn. I am proud of the fact we have made learning such a huge priority at Appletree Answering Service and went as far as to set some standards by quarter on how much time EVERYONE in the company should spend on education. It is a top to bottom initiative as well. Everyone in the organization is responsible for meeting education goals.
I look forward to expanding our intiative in 2008 and continuing to develop our learning library. It is the best gift we can bestow on an employee, the gift of new knowledge. My goal is to deliver knowledge that everyone in our organization can take with them for the rest of their career and life, not just for their time with us. We are trying to develop people one by one and live up to our mission statement…Improving the lives of Customers and Employees, ONE interaction at a time.
Have a great week.