Many times, a live operator may not be necessary for processes that can be handled with automated voice functionality. Automated Voice Scripting frees up customer phone lines for calls where a live operator is needed. Appletree will customize scripts that capture detailed information without a live operator. A few examples include: prescription refills, acquiring primary doctor referrals, scheduling propane tank refills, event registration, class registration, newspaper delivery stops and starts, etc.

The voice mail data that is captured by keypad entries or by voice recording can be entered directly into the client's systems, emailed in a raw format back to the client to be transcribed or Appletree can transcribe the data and forward to client.