Customer Testimonials

"Congratulations on being named the "Entrepreneurial Success"! You certainly epitomize that spirit and passion - something I still find fascinating and energizing. Thank you for the fine service you and your team give to Red Cross disaster clients, to the families of our military members, and to those who want to learn how to save a life. We salute you!"

Margi Prueitt
American Red Cross
http://www.redcross.org/
http://www.redcrossdelmarva.org/

"When starting our business one of the ingredients we thought we could do without was that of a receptionist position. We didn't want or need the expense, nor did we have time to properly train candidates. We quickly found that we were not only losing potential new business, but losing a few active clients due to the volume of calls we were attempting to handle ourselves and immediately looked for help. We initially signed on with Appletree as a short term answer with the idea of adding admin staff within a few months. Well it's been a little over a year now and I must compliment the professional manner in which your staff handles our customers.

Frank Groome
Hollis James & Associates

"I just love what you are doing, your Answering Service staff is great. I would like very much to give your office a Pizza Lunch. I have no idea of where to have pizza delivered to your staff in Florida. Personally, I love thin crust; Pizza Hut works for me, unless staff goes for another brand. That's it then, and I reserve the right to repeat this every two weeks, as may be needed. Your staff is Awesome, and I hope most of your clients reward you for your hard work, as I shall, since there is more to picking up a phone call, than just taking a call."

"I love the unseen support staff – my Apple Tree Answering Service – who man the Front Lines, in my service to others. They are the backbone of this industry!"

"AppleTree Answers is Great!!!"

Jim
Examination Station

Testimonial from Pacific Cardiovascular Associates regarding efforts of Appletree Staff in response to Hurricane Ivan in September, 2004. While Pensacola was mostly closed and bringing in supplies was extremely difficult, Appletree flew gasoline in to ensure their generators would continue to run during the prolonged power outages.

"I would like to send a personal heartfelt thank you to the owner of Appletree Inc., John Ratliff and the Pensacola Manager, Tina Peka. In a time of crisis you shined above the rest. Your compassion and concern for the employees and the clients have impressed me to no end. You have certainly set a standard that will be hard to emulate."

"Any employer who leaves the safety of his hometown in Delaware and flies into a closed airport the day after a major hurricane to make sure his employees and clients are taken care of needs to be applauded."

Robynn Johnson
Pacific Cardiovascular Associates

"We depended highly on our call center to take accurate messages and to dispatch calls in a timely manner as many of our calls are of a life threatening nature. We appreciate the professional service we have received from your company and highly recommend your services. Your company is by far the best call center we have ever dealt with and look forward to many years to come."

Bill Kuhl
Director of Operations

"Diamond Phoenix Corp. is a manufacturing and systems integrator of automated storage and retrieval equipment. Since we provide our customers with telephone support 24/7, it is essential for us to have a dependable after-hours answering service to forward the support calls to our technicians so they can assist our customers. We are very pleased with Appletree and the service they provide to help us keep our customers happy. Thanks Appletree! Keep up the good work!"

Diamond Phoenix Corp.

"We are in the business of commercial and residential property management. After using different answering services Appletree Answering Service has proven to be the best in their industry. The operators are always courteous and knowledgeable (even at 4:00 AM) and go above and beyond to get as much accurate information from the caller as possible. I would recommend their services to any business that strives for excellent customer service."

Stacy Young
Property Manager

"I was familiar with Appletree from a previous job. So, when Harmony Care Hospice was ready for an answering service I recommended Appletree. They're always reliable in processing the calls and solving any problems that may arise."

Patricia Parnell, Director of Patient Services
Harmony Care Hospice

"On behalf of the City of Wilmington and, particularly, my Office Of Cultural Affairs, I would like to thank Appletree for three years of fine service."

"The success of Theature N at Nemours, the DuPont Clifford Brown Jazz Festival, the Riverfront Blues Festival and First Night Wilmington can be attributed in part to the role your staff played in taking orders for our patrons over the phone."

"I would also like to mention that your staff has, at all times, been courteous, friendly and helpful to the people that call. Most people that call do not realize that they are speaking to an answering service, so the level of professionalism of your staff reflects well on the City of Wilmington."

James M. Baker
Mayor, Wilmington, DE

"After having many problems with our previous service we switched to Appletree several years ago, and have been happy ever since. Their staff members are professional and courteous to our patients and are very capable in directing our calls."

Ginger
Medical Office

"We have been with Appletree for over twelve years and couldn't be happier. We have confidence in their ability to get emergency calls to us rapidly and accurately. Our customers depend on us to be there when they need us, and thanks to Appletree, we have always been able to respond. They know our business so well that when we list a new phone number for an on call employee, they call to confirm. They are the best."

In a diverse business market, impression management is key to developing a successful company. Grand Foods owes a great deal of success to Appletree Answering Service. Its contribution through prompt service, professional courtesy, and adapting to our eclectic customer base is immensely valuable."

Thanks again Appletree we could not have done it without you."

Kevin Krooks, Director of Marketing
Grand Foods

Fones4All provides affordable phone service to low income households.

"Fones4All stroked a partnership agreement with Appletree Answering Service back in June of 2004 to handle our weekend and overflow call volume. From day one, Appletree has proven to be a professional, efficient and reliable call center. They not only take the time to understand the magnitude of your project, but they also take pride and ownership in managing the project. Their experience not only allows them to ask the right questions, but they are proactive in their approach to obtain information and ensure that their solution is accurate and precise. This has translated into a better close ratio for our company. Additionally, Appletree submits reports on a timely basis, so information can be analyzed and changes made to best fit our market's dynamics. Fones4All is very pleased to have a partner in Appletree."