Appletree’s unparalleled answering services are supported by the latest industry technology, which allows simultaneous monitoring of traffic on thousands of phone numbers in real-time.
Appletree digital equipment is state-of-the-art and fully redundant. That means no dropped calls for you. We utilize a combination of software along with our customers' web sites to allow direct order entry and input into our customers’ information systems.
For Custom Scripted Phone Services we use web-integrated technology allowing the information you provide to appear on our agents’ screens with detailed instructions for handling your incoming calls. Armed with your customized instructions, Appletree operators can answer the call, follow the protocol, enter the data or order and access web maps for directions - all without losing contact with the caller.
Appletree technology provides Quality Assurance in addition to seamless answering and handling of calls. Appletree clients can monitor and save files of calls, review both the voice recording and data entered from each call, submit on call schedules and rules on line, as well as review reports that show trends in customer behavior.
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