Email answering solution. Custom responses.
E-Response allows you to forward your emails to Appletree and customize instructions to receive notifications via email, phone, or text.
Save Your Employees Time
Email is a convenient way for you to stay in touch with your customers. Often times your employees are occupied and can’t return emails in a timely fashion. Delayed email responses and unanswered emails are not the impression your company wants to portray. Appletree’s E-Response solution manages your customers’ email to ensure they receive an appropriate response to emails quickly and accurately.
Reliable Email Support
Customers expect email responses promptly, making your turn-around time a crucial factor. Appletree’s email response operators are standing by 24-hours a day to provide personalized and immediate responses to your customers’ emails. Impressing your customers and clients with quick response time can set your growing company apart from the competition. The result is an improved customer service experience and increased brand loyalty.
Various Email Notification Choices
Our advanced routing capabilities ensure the appropriate agent receives your emails and that suitable responses are in place. Appletree can use customized responses for your incoming emails, or if you prefer, there are several ways Appletree can contact you when your business has received an email. Our operators can notify you by phone, text message or email, depending on your preferences. Through advanced technology, an Appletree operator is notified that the message has been received by your staff, thus saving you time and money!
Full Service Experience
Real-time email support is an effective supplement to your 24/7 live telephone support and live Web Chat services. Appletree is a full business solution and provides around the clock online and telephone customer care. While improving the efficiency of your email correspondence, you are providing your customers with an extraordinary customer service experience. Email support combined with telephone and online customer care sets you apart from competition.
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