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Veterinary Answering Services

Appletree has been providing comprehensive telephone answering service and call center solutions to the Veterinary industry for over 20 years. Whether you are an individual Veterinary practice or a large practice facilitating multiple Doctors of Veterinary Medicine (DVMs), Appletree can provide you with a specialized professional customer service solution. Appletree's live Veterinary answering service can be utilized for call overflow, after hours, weekend, and holiday coverage, 24/7 call answering, appointment scheduling, and outbound appointment reminders. Your calls will be handled promptly, courteously by Appletree's experienced agents.

We are the face of your office when you're not there. Don't let your potential new customers go to a voicemail. Your non-emergency calls must be handled quickly, professionally and in a friendly way. Appletree's live call center agents can answer your caller's simple questions, such as your hours of operation, directions to your office, and any other frequently asked questions you choose. Appletree agents can also schedule appointments for your callers, allowing you to focus on the customers and animals in your office. Our web enabled software application iCalendar is available for you the customer and for our agents, so you can work in conjunction with Appletree. In addition, Appletree's call center agents can make outbound calls on your office's behalf to remind patients of upcoming appointments or to confirm scheduled appointments.

Appletree offers professional Veterinary Answering Service Solutions 24/7/365, but you only use us when you need us. Using Appletree as your answering service solution for your veterinary office can help simplify your responsibilities by taking over many of the tasks that take up your valuable time, while simultaneously saving you money. If callers can't get through to the veterinarian office, this will likely lead to complaints or lost business. Our veterinary answering service aids with managing emergencies as well as day to day responsibilities associated with your office.

Appletree's professionally trained agents will screen emergency calls from current and potential customers and contact you quickly in the manner that works best for you. We can dispatch the on-call Veterinarian, text, email, fax or page messages in real time. We not only save you time, but also meet the needs of your customers in a prompt, professional manner, using custom scripts we develop with you - so your callers never know our agents are answering the call. Our call center agents are trained to follow the customized call handling procedures you establish, resulting in reliable and efficient call screening and urgent message dispatch.

Appletree Answering Services diligently serves veterinary practices that specialize in small and large, domestic, exotic, livestock, equine and other types of animals. Our care and professionalism ensure your patients and prospects feel comfortable entrusting their beloved animals to you.

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