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Answering Services for Utility Providers

Emergencies happen, anytime, anywhere.  But doesn’t it seem that they usually pop up after the sun goes down?  With Appletree's award winning call center agents available 24/7, we can provide service to your customer when ever the need arises.  Whether you provide electricity, gas, sewer or water, Appletree's answering services can screen your calls, dispatch emergency calls, gather information from potential callers and most importantly answer your calls 24/7.  Appletree has a clear grasp on the dependency your customers have on utility services.  There are two main call types within utility services; urgent and non-urgent calls.  With over 25 year’s answering service experience in our call centers, Appletree has the knowledge and custom scripting to assist our customers in filtering those calls.  We understand the importance of accurate messaging, dispatching those messages to the appropriate on-call resource and escalation.  A few examples of those call types are:

Non-emergency calls:

• Hours of operation
• Billing inquiries
• Holiday exceptions
• Eco friendly precautions

Emergency calls:

• Gas leaks
• Pipes bursting
• Toxic environmental risks

How important is a new customer to your business?  Let Appletree's call center solutions ensure every one of your calls is efficiently answered, while you manage and grow your business.  In addition to after hours emergency calls, Appletree's answering service can also answer all of your company’s calls during the work day.  Not only will our professional call center agents capture information from your potential new clients, but they also provide excellent customer service for your current customers.  Appletree has several quick and easy message delivery options, depending on your preferences: text message, web messaging, email, pager, fax and phone delivery. 

If you are looking for a 24/7 professional live answering service, Appletree is your answer!

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