Answering Services for Property Management Mainteneance

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How many small leaks can turn into major water and electrical damage by going unattended?
Appletree's reliable 24/7 answering service will answer your multifamily community's maintenance emergency calls any time of the day or night. For the busy property management companies, having a 24-hour call center handle all of your maintenance calls after hours is an invaluable resource. A well handled call can be the difference between losing a resident and gaining a new one by referral. You can utilize Appletree's 24/7 answering service and call center agents, after hours, or just for overflow support.

Appletree's ability to integrate seamlessly with property managers and technicians is why so many property managers rely on Appletree. You can trust that Appletree's award winning call center agents are always there to screen the tenant's maintenance request against the specific community instructions. Your existing residents will appreciate the fact that you care about their needs, which increases resident loyalty and retention. They will view your community as their home. It's always more cost effective to keep an existing resident that find a new one.

Appletree will create a script tailored to your community. Our call center agents will dispatch the call and follow an escalation procedure to ensure that they deliver this critical information to your on-call technician Experienced agents can ask follow up questions to the maintenance emergencies, such as "do you have more than one bathroom in your apartment?" Or you can provide Appletree with a database of communities that has the intricate details of your residences and provides information such as who is on the approved air condition emergency list. In most cases, our live call center agents will capture information and screen calls, however if you choose, we can provide an initial automated recording that can screen non-emergency maintenance calls as well as provide office hours and other information.

Appletree answering service also offers several web tools to assist your property in running more efficiently. This includes a secure Web Messaging page where your staff can track every message Appletree live agents have taken; including maintenance emergencies, leasing calls and appointment calls. These records show full documentation of all calls. We can even deliver custom message reports to you via email and fax. Another web feature that Appletree provides is Web OnCall. If your maintenance department has rotating on-call, our secure Web OnCall feature allows you to post and change your on-call schedule 24/7 in real time. This allows Appletree agents to always have access to your most up to date on-call schedule for maintenance emergencies. You will never need to call or fax in your on-call changes again.

Seconds count when handling maintenance emergencies. Appletree live answering services will consistently ensure that your urgent calls are handled promptly and professionally. Give yourself an edge on your competitors with Appletree's live tenant maintenance answering service, an affordable solution that sets your community apart from the rest.

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