Telephone Answering Services for Property Management Companies

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Managing properties is a 24-hour-a-day job, so you should have a 24 hour answering service. Plumbing emergencies, lock outs and pests don’t pay attention to your office hours. Plus, the task of capturing leads and finding new residents is a never-ending responsibility. Appletree’s property management maintenance answering service screens resident calls for maintenance emergencies, reducing the potential for property or liability damages. Our property management leasing answering service can also act as a virtual leasing agent, with the ability to make appointments and send applications. That means you can trust Appletree's call center agents to monitor property activities and relay them to you in a quick and clear way that lets you take care of your business as usual.

Our live call center agents have been trained to receive calls and emails from interested residents and will handle your leads with professionalism and helpfulness. Part of our property management answering service is the knowledge that finding residents is just as important as keeping them, so we keep in mind prospective resident capture, 24/7. As a virtual leasing agent, Appletree's telephone answering services can inform prospective residents of property amenities and available units and can directly access your property management software, such as Yardi, via the Internet.

Our 24 hour answering service answers calls quickly and knowledgeably. We do this all through the custom scripts we develop with you. Based on your instructions, our live call center agents ensure proper emergency handling by dispatching the designated problem solver, set up viewing appointments for interested residents, email information and applications to potential residents or perform any other service your callers might need. By following your custom script, callers will never know our telephone answering service agents aren’t sitting feet away from you in your office.

And though our agents handle your calls, you won’t be left in the dark about who has called and why. Our 24/7 telephone answering service offers many ways to have your messages delivered to you. Whether by email, fax, text message, web retrieval, agent dispatch, voicemail or live operator, our flexible message delivery options ensure that you’ll get your message fast and in the way that suits you best.

Every missed call is a missed opportunity to fill a vacancy or meet a resident’s needs. And while you want to be available if something urgent arises, you shouldn’t have to bring the rest of your business and your life to a halt. Managers of apartment complexes, multifamily communities, and condominiums will all appreciate the advantages of having lead capture, vacancy filling and maintenance emergencies handled by Appletree’s 24 hour answering service.

Appletree is an active member in various apartment associations, which aids in their continued education and knowledge of the property management industry. Membership in associations on both the national (NAA) and local/regional level (DAA, AAGP, NJAA, etc) of property management play a significant role in allowing Appletree to cater their services to the direction the industry is headed.

If you’re looking for call center solutions that are professional, knowledgeable and specializes in property management and multifamily community answering services, Appletree’s property management answering service is right for you.

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