Held to the highest health and safety standards, the work of a plumber requires great attention to detail, knowledge of equipment, and expertise of procedure. Appletree Answering Service assists plumbing contractors by easing workloads that require strict compliance to codes and an ability to be available at any time for unexpected emergencies. You can trust the reputation of your business to Appletree's answering services. Our call center agents are trained and knowledgeable as they answer your calls, capture new business, schedule appointments, quote pricing, and monitor on-call technicians, automated phone, and email notifications.
From the moment a call for your business comes into the Appletree call center, agents treat your customers with respect and offer helpful assistance, especially during the often frustrating time of a plumbing emergency. Call center agents follow a custom script, which we write together to outline the procedures taken for all possible caller requests. Then, your calls are screened between after-hours support and service-contract customers, and depending on their needs, agents can coordinate with on-call techs to set up a service call, make next-day appointments, or simply deliver a message to the appropriate person.
With Appletree's well-trained plumbing call center agents using your custom script, callers will never know that the person they are talking to isn't your receptionist or dispatcher sitting right in your office. If a caller reaches our call center through the phone book, a live agent is there to gather their information, capturing potential customers 24 hours a day, seven days a week. The Appletree call center can also help streamline your business by acting as a central location for technicians to report to as they arrive at and leave from appointments. By using Appletree telephone answerin gservice to manage techs, you can be sure that billing and scheduling procedures are handled with integrity and accuracy.
Any messages that customers leave with our call center agents are delivered promptly, through a variety of methods you can choose from, like voice mail, live operator, text message, fax, and email. With all the support Appletree Answering Services provide to plumbing businesses, smaller contractors will be able to concentrate on growing the business rather than keeping up with calls and making appointments, and business owners and employees will be able to enjoy extra time with family and friends.
If you're looking for an answering service and call center solutions that delivers knowledgeable information to customers, provides prompt and efficient message delivery, and understands the needs of plumbers, start your partnership with Appletree Answering Service today! |
