While you take care of your patient’s most valuable resource – their health – we’ll be doing our part to take care of the health of your practice. Our medical telephone answering service is completely confidential and secure. Patients calling your office will never know that our medical call center agents aren’t feet away from you and the rest of your team.
Appletree's medical call center agents are HIPAA trained and compliant. The telephone agents will screen calls, from medical emergencies to referrals, refills and appointment calls. Non-urgent appointments can be scheduled by Appletree answering service agents while medical emergences are disseminated and dispatched immediately to the correct on-call professional. Our doctors answering services can also act as a buffer between physicians and patients, as well as a unifying force to collect and store information from patients, physicians and hospitals in a central location.
Along with a friendly and confident staff available 24/7, we at Appletree proudly set ourselves apart from other medical answering services with our knowledge of the focus and needs of specific medical fields.
Cardiology: You specialize in matters of the heart, but you don’t need to tell us to have a heart when dealing with your patients. Our call center service professionals know that vascular diseases are the leading cause of death in the U.S., and so, know to handle calls from your patients with the utmost compassion.
Cosmetic Surgery: We know that a person’s appearance is more than skin deep. How a person looks can affect their confidence and mental health as well as their physical health. Chances are, the demand for your services is growing and our confidential physicians answering service will contribute to your patients’ privacy and trust in you.
Dental/Oral Surgery: Aside from appointment requests, many of the calls coming in to dentist offices are urgent in nature. People usually don’t like to wait long to fix chipped teeth or damaged prosthetics. Our answering service professionals appreciate this urgency and handle all calls with patience and understanding.
Internal Medicine: While your practice seeks to make sense of the complex inner workings of people’s many organ systems, you can rest assured that our telephone answering services will help simplify your business by scheduling appointments and informing you of emergency situations.
Mental Health: Just as you care about your patients’ wellbeing, so do our answering service professionals. We treat all your callers with the same compassion and respect you provide.
OB/GYN: When women need your services, they’re in need of the sensitive care our call center agents are trained to give. Whether it’s the sensitivity needed to work through a pregnancy issue or being responsive to the urgency of labor, Appletree’s agents have the experience and knowledge to be professional and courteous in every situation that arises.
Oncology: The diagnosis, treatment and prevention services you provide make real differences in people’s lives. You can rest easy knowing your high standards of patient care are being carried through to your telephone answering service.
Ophthalmology: Much like your practice, our medical call center agents have the vision and insight needed to handle calls ranging from the routine to the urgent with confidence, care and clarity.
Pediatrics: As you deal with developing bodies, watch your practice develop with the supportive and professional services of our telephone answering solution. Our doctors answering services treat all your callers with compassion and patience, no matter their age.
Surgery: Performing surgery is kind of like telephone answering services — both require precision, training and experience. Our medical call center agents answer your patients’ calls with all of the above and will prove to be another valuable tool at your disposal.
In healthcare, people obviously care about being able to reach a professional at any time of day. Health emergencies don’t wait for office hours and your clients want to be able to reach when they need you. Our 24/7 medical call center answering service allows you to keep your office hours while being alerted to emergencies as they arise. Maintain your lifestyle, and your resources, with flexible message delivery options ranging from emails to a live operator.
If you’re looking for medical answering services that are professional, knowledgeable and sensitive to the needs of your patients, Appletree Answering Service is right for you. |
