Families looking for or utilizing home health or hospice care for their loved one deserve the utmost respect and sensitivity. Home healthcare and hospice centers provide an invaluable service to patients during times of great need. Appletree Answering Service offers compassionate and understanding message and answering services for home healthcare and hospice care organizations. With years of experience working with this industry, Appletree call center agents act as a calming and sympathetic voice for patients and family members, 24 hours a day, seven days a week. Appletree agents attend a specific home healthcare & hospice training program offered here at Appletree, in addition to being HIPAA trained and compliant.
A vital part of the round-the-clock care provided by home health and hospice, the Appletree call center acts as a critical liaison between patients, families, and care providers. The compassionate and professional call center agents at Appletree accurately collect information for immediate dispatch to the proper urgent care facility, nurse, or care giver. To best suit the hospice and home health care industry, Appletree has the individuality that small answering services provide and the network standardization of large regional and national call center providers.
Appletree's answering service agents are aware of the diverse needs of hospice and home healthcare services and are attentive to the privacy and sensitivity concerns of patients. Appletree understands the range of care provided by home health and hospice services, from life assistance, to wound care and pain management, to alleviating the pain or discomfort of those who wish to stay in their home as they live out their final days surrounded by family and loved ones.
Appletree offers a variety of call center solutions that include message delivery services, including live operator, voicemail, text message, fax, and email. Available for after-hours, over-flow, and daytime call coverage, our agents take calls 24 hours a day, seven days a week, holidays included. Plus, Appletree's call center agents use a custom script, developed together with your patients in mind, to direct the different types of calls coming into your office. This means no calls will be missed and no health emergencies will go unattended.
With Appletree Answering Service, nurses, care givers, and administrators will appreciate our professional agents delivering messages quickly and efficiently. Patients nearing the end of their days, patients who are being treated from their homes, and patients who need regular but light assistance at home will all appreciate the ease with which they can reach their home healthcare or hospice facility and the kind voice that greets them when they call.
For a call center that understands the gentle and compassionate nature of hospice and home health care service and is capable of providing speedy and effective communication and message delivery, sign up with Appletree Answering Service. |
