In the 24/7 age of the Internet, e-commerce businesses provide products and services round the clock. The 24/7 call center and phone Web coverage of Appletree's Telephone Answering Service is a cost-effective way to make your e-commerce business available at all times. Because Appletree's call center agents care as much about your customers as you do, you can be confident that your business is being well represented and your customers are satisfied
Appletree call center agents undergo extensive training on your products and services in order to provide your customers with live representatives to answer questions, capture orders, support the sales process and verify membership status and benefits, 24/7. Through a custom script created for your company's calls, Appletree answering services can help and direct callers just as you instruct. With immediate access to your business's Web site or portal, Appletree agents can connect to your system to process orders or view records like shipment tracking and order history. It is a 24 hour answering service.
As well as offering call center solutions, Appletree can be your live Web chat solution, too. Potential customers browsing your site can chat with a live agent 24/7 to verify pricing, answer questions, and more. A proactive, ever-available Web chat service can help reduce the bounce rate from your site and is also a fantastic lead generation tool. Designed with your logo and colors, you can customize the look and feel and choose the chat location on your site so that it truly represents your business. Offering your customers the experience of a 24/7 Web chat and a 24/7 call center, callers and visitors will understand that your business is committed to serving their needs.
As for your needs, Appletree answering services makes processing orders convenient. Using your customer Web portal or interface, all sales information is safely housed in your customer database, eliminating the need for data entry. Credit card authorizations are processed just as normal Web orders. Through your Web portal, Appletree answering service agents can access the records the customer is looking for, such as shipping information and tracking. E-commerce businesses can also customize a version of their Web site for our access only. This type of direct access page allows agents to quickly respond to caller questions in a knowledgeable and confident manner.
For an even more streamlined process, Appletree can build a custom order entry interface that includes information such as product information, pricing, FAQs, shipping options and pricing, tax calculation, credit cards accepted, billing and shipping addresses, gift tags and, for some merchant providers, live credit card authorizations.
Your e-commerce business also has the option to point your own toll free number to Appletree or to be provided a toll free number by Appletree Telephone Answering Service. An added benefit to this is that Appletree can track your advertising campaigns by providing separate toll free numbers for each campaign. E-commerce businesses get all of these customer services in a sensitive, customer-centric call center that will not pressure or force your customers into an order or decision. Businesses and customers alike will be pleased by the efficient and understanding call center services from Appletree. |
