Answering Services for Durable Medical Equipment Providers

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With years of service in the Medical and Health Care industries, Appletree has significant experience servicing Durable Medical Equipment providers. Many patients depend on the rapid delivery and maintenance of Durable Medical Equipment to keep them alive. This makes it essential to have a seamless communication between patient and provider. Even one missed call can mean serious problems. Let Appletree be your weekend, after-hours, or 24/7 answering service solution by providing outstanding service to your clients.

Having a 24/7 answering service, Appletree's professional call center agents will handle all of your calls quickly and effectively. Appletree values and protects your relationship with referral sources such as hospitals, physicians and Hospice and Home Health Care Providers. With Appletree's very close rapport with Hospice and Home Health providers, we understand the unique challenges for a patient needing oxygen or transfusion therapy, which may call for escalation separate from most products. Along with 24/7 answering service support for equipment issues, we will take messages for oxygen refills, equipment repair requests, correctly transcribe questions, take new equipment orders and then promptly direct these messages to the appropriate technician or respiratory therapist. Your script will be customized to meet your Durable Medical Equipment needs.

In addition to taking your patient's support calls, Appletree's award winning call center agents are also skilled in taking sales type calls for Durable Medical Equipment providers. The agents will capture new or repeat orders using a database Appletree develops or even accessing your company's website, CRM or operating system. Appletree will capture sales inquiries from new customers, possibly being released from the hospital. These types of calls may include:

Newborn needing a biliblanket
Pediatrician prescribes nebulizer treatment to a Toddler with asthma
Orthopedist prescribes walker for post hip replacement surgery
Patient with emphysema (find physician type and verify spelling) prescribing oxygen treatment
Patient needing Infusion therapy

Appletree provides prompt, personal service that your clients and referral sources deserve, while freeing your technicians and respiratory therapists from time consuming conversations and paperwork. If you are looking for an experienced and professional Durable Medical Equipment provider telephone answering service, look no further. Get started with Appletree today!

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