Physicians and Doctors Answering Services

No caller wants to hear that their medical situation is not an emergency, but when you have trained medical call center agents that understand not only the importance of empathy to our customers callers, but the privacy of our doctors; relaying that information can be a little easier and comforting.  Appletree offers HIPPA compliant physicians and doctors answering services.

Appletree offers both traditional doctors answering services and an enhanced virtual receptionist service. Our account managers work with your office manager or doctor to establish very detailed on-call routing and scripting for both routine calls and emergency situations. This allows us to be as thorough with your callers as possible, while only interrupting our doctors with truly urgent calls. Appletree's physicians answering service can relay any detailed instructions you prefer, such as telling the patient to call back during office hours tomorrow, taking a message that the office with receive first thing in the morning, referring the patient to the hospital or to call 911, and putting the caller on hold while we patch them through to the on-call doctor. Providing 24/7 answering service, Appletree can even patch calls through to you during office hours, lunchtime, or when we are answering your overflow traffic. In addition, we provide several messaging solutions for dispatching your emergency and non-emergency calls. Our message delivery solutions include phone-in delivery, faxing, Web, paging, text messaging and emailing.

Appletree’s traditional physicians answering service provides you with 24/7 support, without the costs of hiring an additional employee. Appletree telephone agents can screen calls and follow your urgent protocol for emergencies. This allows our agents to dispatch the appropriate messages in an efficient time frame. Our custom scripts allow our live call center agents to follow the protocol you have established based on the time of the day, the day of the week, or an individual doctors preference. You also have the option to use a live agent and/or an automated prescreening message to reduce non-urgent calls such as prescription refills, referrals and appointments.

Appletree also provides an enhanced virtual receptionist physicians answering service. This more enhanced patient care is extremely customer serviced based, due to the high touch work that is necessary for specialists such as plastic surgeons and dermatologists. Virtual receptionist service allows Appletree call center agents access to schedule appointments for your office through a web-based calendar. To compliment the scheduling, the agents can make appointment confirmation calls as well as follow up calls to your patients.

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