Call Center Solutions: Appointment Center from Appletree Answering Service

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If your business requires that you arrange meetings and appointments with customers and/or patients, then you need an easy-to-use, reliable appointment booking service that can be accessed 24/7. With Appletree's call center solutions, you do not need to restrict scheduling to your normal hours of operation and potentially turn away business. Appletree's award winning call center agents can Schedule, Confirm and Cancel Appointments anytime for your business.

Appointment Scheduling
Appletree will professionally answer your incoming calls and will schedule your client's appointments. Appletree Answering Service offers secure web-based appointment scheduling platform is dynamic and accessible through your office. Our web enabled software application iCalendar is available for you the customer and for our agents, so you can work in conjunction with Appletree. All changes and additions to the calendar are updated in real time. This gives you the ability to block out last minute time slots (for lunch, meetings, vacation) and Appletree call center agents to schedule appointments around those times.

Every time Appletree schedules or cancels an appointment for one of your clients, you can choose to receive an automatic email notification. You can check your schedule anytime, anywhere you have internet access.

Appointment Confirmation/Verification
Do your clients book appointments months in advance? Often times, it's a good idea to remind your patient, customer or client that they have an upcoming appointment. Having Appletree make that friendly reminder call a day or two before the client's appointment, significantly reduces the number of no-shows and open appointments in your business day. Providing us with a list of appointments, or utilizing your iCalendar, Appletree's call center will place outbound calls to remind your patients and customers of their appointments. You can provide a valuable service to your clientele while allowing your staff to be as efficient as possible servicing the clientele in the office!

Appointment Canceling/Rescheduling
Unfortunately not everyone keeps their scheduled appointments. When your client calls to cancel an appointment, an Appletree agent can take the message as well as remove that appointment from your calendar. Being proactive, Appletree call center agents can search for availability on your calendar and reschedule the appointment so your client doesn't have to call your office back.

Appletree Appointment Center is a cost effective and hassle free way to manage your schedule. When your clients want to use the appointment booking service at their convenience, they can always reach a friendly, professional agent. Appointment setting is vital to today's business environment.

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