Appletree's Business Answering Services offers WebChat! It gives a personal touch to your website which may improve sales and overall visitor satisfaction. WebChat connects your website visitors directly with an Appletree telephone answering service agent who can assist them with placing orders, navigating your website, and even answering general questions about your business.
Your website is a way of communicating valuable information about your business to current and prospective clients all around the world. Adding Appletree WebChat to your site adds a human element to your online presence in the same way our answering service does for voicemail. In general, people are more likely to ask questions or give feedback to a live person as opposed to a survey form because they feel more confident that they will be getting the answer they’re looking for.
And it’s instant. Waiting for a response to an email or online form can be frustrating, and by the time your website visitors do receive an answer they may have already found what they were looking for somewhere else.
In addition, Appletree WebChat call center agents can provide solutions, send documents, and even send specific URLs to your website visitors in real time. WebChat agents also have the benefit of working in our Appletree Answering Service call centers. This means they receive the same in-depth training as our award-winning telephone answering service agents, while breaking new ground in the call center industry.
If you're looking for professional WebChat solutions to complete your customer service experience, Appletree offers answering services with the highest commitment to customer care.
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