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Call Center Services
Appletree is committed to providing a communications center for all of your outbound and inbound call center solutions and project needs, staffed with customer service experts dedicated to delivering exceptional experiences with every customer and business owner interaction.
Our outbound and inbound call center services consist of a winning combination of our experienced Customer Experience Experts, advanced call handling technology, and focus on delivering quality results 24/7.
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Increase Satisfaction and Improve Customer Loyalty
Our outbound and inbound call center services provide solutions tailored to drive revenue and profitability, manage customer support to increase satisfaction and customer loyalty, and provide best-in-class technology to match the way customers and businesses communicate today.
- 24/7/365 service means your business never closes
- Toll-free or local phone number ensures your company is represented on a national or local presence, based on your preference
- Web interface accessibility to order entry or schedule appointments provides a streamlined transaction that works the way you do
- Translation service offers multiple languages to expand your market potential
- Award winning quality that yields exceptional customer experiences with every customer interaction
Solutions for your Unique Business Industry Appletree can be your strategic partner in expanded customer communications.
- Customer Hotline: Companies who offer 24/7 support, complaint or information lines can use the service to provide a constant contact avenue for customers. When your customers call an 800 number of your choice, they will get an Appletree Customer Experience Expert who can provide information, answers questions, etc.
- Automated and Live Customer Surveys: We will not only take your inbound telephone calls, but can conduct live outbound calling or administer brief automated survey questions for Customer Survey feedback and analysis. This can be used to establish a baseline to evaluate the level of service you are providing, and ensure you are on the receiving end of repeat business and revenue growth.
- Order Entry: Appletree currently provides order taking and order entry services for a wide range of clients across the country, expanding opportunities to capture revenue and drive business profitability 24/7.We answer the call, receive the order, processes payment information and enter the completed order directly into the client’s fulfillment system.