Appletree agents are trained to sound and behave in exactly the same manner as an employee trained by you or your staff. Using sophisticated custom scripting, prompting and ongoing training, Appletree agents seamlessly integrate with your business operation. They do this by answering each and every call using a customized script developed and approved by you, along with specific instructions for handling every possible request or emergency. Appletree answering professionals are the best at handling demanding business situations and sensitive calls. A few examples are listed below: Property Management Appletree agents are experienced in dealing with rental applications, broken plumbing, tenants who lock themselves out, etc. The combination of experience and expert scripting ensures a fast, friendly and accurate response to all situations. Based on your instructions, Appletree agents will dispatch the designated problem solver (technician, locksmith, plumber, electrician, etc.), give instructions on how to send in the application or do whatever else is needed. Contractors Appletree agents can answer a customer's call, schedule a visit, page a field employee or take a message. The action taken is always determined by the customized script that you and your Appletree representative develop. Based on that custom scripting, Appletree agents quickly learn how you want every call handled. Big City Zoo Appletree agents take the calls when people want to subscribe or become a member. We give out driving directions and schedule events such as birthday parties or fundraisers. Or, we simply answer general questions about the animals, the exhibits and the services offered at the zoo. When Appletree operators take a membership order, they input it directly into the zoo's system. They can enter the visitor's address into an automated Mapquest page to give directions and can schedule events by accessing the same systems used by zoo employees. Service Companies Appletree answers calls for companies that provide phone services to low income families. The operator's script qualifies each applicant with a series of questions. Depending on the outcome of the qualifying questions, families then sign up for the phone service or other services for which they may be eligible.