It’s been some time now since Hurricane Irene has made its mark in 2011 on the East coast in the form of heavy rain, winds and flooding. The effects of this natural disaster have handicapped the lives of individuals, as well as brought destruction to their homes and businesses. Some are still recovering from the effects of this natural disaster.
Due to power outages and flooding, many businesses were forced to shut down. If a business isn’t fully prepared for these unforeseen conditions, communication between their company and customers can be greatly impaired and in some cases, can be a customer service crisis.
This is where an answering service and/or call center can help businesses and health care facilities prepare for natural disaster events such as Hurricane Irene. In these circumstances, it’s valuable to have a partner to overflow your calls to. A quality answering service and/or call center can offer the following benefits during destructive weather conditions:
- 24/7/365 availability
- Back-up generators
- Multiple locations to overflow calls
- Call dispatch solutions
- Virtual switchboard services
- HIPAA educated agents
Before your next weather disaster hits, consider the option of using a 24/7/365 answering service and/or call center to streamline the crisis and enable your business to run smoothly despite the weather obstacles.
We faced the challenges associated with Hurricane Irene head on. Appletree reported a 25% increase in call volume after the hurricane, yet we were still able to maintain an average answer time under 24 seconds.