Case Study – Outbound Calling Project to Former Customers
A nationwide financial services organization needed to put a plan in place to drive monthly/quarterly revenue (new sales) utilizing their existing customer database. The solution, a partnership with Appletree Answers to place outbound calls to all former customers and introduce new services. Appletree Answers qualified prospects and then transferred them to their sales team.
The results – Positive ROI in terms of new sales. The sales team was able to concentrate on qualified leads for higher close conversion rates. This effort also provided the opportunity to update and scrub old data, and so improving data integrity was an added bonus.
Case Study - Handling Increased Volume Associated with Using Daily Deal Websites
A small to midsize plumbing company partnered with a Daily Deal website for new business. The Daily Deal promo was more successful then anticipated and the company could not handle the increased number of incoming calls, web inquiries and incoming emails during and after standard business hours. The solution, a partnership with Appletree Answers to take incoming phone, email and web inquires associated with the Daily Deal. Appletree Answers worked with the plumbing company and developed a script to handle appointment and service scheduling.
The results – The company was able to capture or respond to all new customers associated with to the Daily Deal by providing a 24/7 live answering service.
24/7 Online Lead Management: Your website does not sleep and seemingly customers do not as well. Ever have a customer submit an inquiry about your services after-hours or on a weekend? Respond to those inquires more quickly and avoid them shopping your competitors while they wait for you to respond. Appletree Answers Customer Experience Experts can respond in real time 24/7, discuss your services and either help sell, support, resolve, or schedule an appointment. Data and interactions can be entered, managed and escalated in your web based CRM providing greater efficiencies and a seamless approach.
Post Service Follow Up: To improve quality control and drive an improved customer perception leading to additional future revenue, successful service companies proactively follow up with customers 1-2 days post service visits to ensure the desired work was completed to their satisfaction. Appletree Answers can become an extension of your company and place post service follow-up calls on your behalf, rounding out a great total customer experience or potentially sell additional services or products.