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		<title>Busted Call Center Myths</title>
		<link>http://www.appletreeanswers.com/blog/answering-service/busted-call-center-myths/</link>
		<comments>http://www.appletreeanswers.com/blog/answering-service/busted-call-center-myths/#comments</comments>
		<pubDate>Wed, 06 Mar 2013 14:58:20 +0000</pubDate>
		<dc:creator>Nancy O'Connor</dc:creator>
				<category><![CDATA[Answering Service]]></category>
		<category><![CDATA[Business Practices]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[call center]]></category>
		<category><![CDATA[competitive advantage]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[customer support]]></category>

		<guid isPermaLink="false">http://www.appletreeanswers.com/blog/?p=2020</guid>
		<description><![CDATA[The answering service and call center industry helps hundreds of thousands of companies grow and succeed each year.  A study done by The Global Call Center Network states that 86% of call centers serve their domestic country only.  This statistic &#8230; <a href="http://www.appletreeanswers.com/blog/answering-service/busted-call-center-myths/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Customer Feedback Fuels Charitable Donation to SPCA</title>
		<link>http://www.appletreeanswers.com/blog/uncategorized/customer-feedback-fuels-charitable-donation-to-spca/</link>
		<comments>http://www.appletreeanswers.com/blog/uncategorized/customer-feedback-fuels-charitable-donation-to-spca/#comments</comments>
		<pubDate>Tue, 22 Jan 2013 21:47:14 +0000</pubDate>
		<dc:creator>Nancy O'Connor</dc:creator>
				<category><![CDATA[Answering Service]]></category>
		<category><![CDATA[Appletree Culture]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[marketing]]></category>
		<category><![CDATA[Appletree Answers]]></category>
		<category><![CDATA[Donation]]></category>
		<category><![CDATA[Net Promoter]]></category>
		<category><![CDATA[PA SPCA]]></category>

		<guid isPermaLink="false">http://www.appletreeanswers.com/blog/?p=2008</guid>
		<description><![CDATA[Here at Appletree Answers we continue to use Net Promoter surveys every quarter to ask our customers for their feedback.  We find this as an effective way to gauge our success in providing our customers with WOW experiences.  In December, &#8230; <a href="http://www.appletreeanswers.com/blog/uncategorized/customer-feedback-fuels-charitable-donation-to-spca/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Make Your One Shot a Slam Dunk</title>
		<link>http://www.appletreeanswers.com/blog/answering-service/make-your-one-shot-a-slam-dunk/</link>
		<comments>http://www.appletreeanswers.com/blog/answering-service/make-your-one-shot-a-slam-dunk/#comments</comments>
		<pubDate>Fri, 18 Jan 2013 15:44:39 +0000</pubDate>
		<dc:creator>Nancy O'Connor</dc:creator>
				<category><![CDATA[Answering Service]]></category>
		<category><![CDATA[Business Practices]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[best practices]]></category>
		<category><![CDATA[call experience]]></category>
		<category><![CDATA[call scripting]]></category>
		<category><![CDATA[customer service]]></category>

		<guid isPermaLink="false">http://www.appletreeanswers.com/blog/?p=2003</guid>
		<description><![CDATA[You have one shot to make a first impression.  Competitors are only a tap, mouse click, or phone call away. If you are a business that relies on a live person to handle your inbound leads to sell your products &#8230; <a href="http://www.appletreeanswers.com/blog/answering-service/make-your-one-shot-a-slam-dunk/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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		<title>Severe Weather Preparation to Save Lost Revenue</title>
		<link>http://www.appletreeanswers.com/blog/answering-service/severe-weather-preparation-to-save-lost-revenue/</link>
		<comments>http://www.appletreeanswers.com/blog/answering-service/severe-weather-preparation-to-save-lost-revenue/#comments</comments>
		<pubDate>Mon, 29 Oct 2012 22:08:08 +0000</pubDate>
		<dc:creator>Nancy O'Connor</dc:creator>
				<category><![CDATA[Answering Service]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Hurricane]]></category>
		<category><![CDATA[Preparation]]></category>
		<category><![CDATA[Severe Weather]]></category>

		<guid isPermaLink="false">http://www.appletreeanswers.com/blog/?p=1997</guid>
		<description><![CDATA[As a business leader or owner, natural disasters need to be considered in your emergency or back-up plans. The way Mother Nature has been acting in recent years, extreme weather events can strike practically anywhere and at any time. Whether &#8230; <a href="http://www.appletreeanswers.com/blog/answering-service/severe-weather-preparation-to-save-lost-revenue/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Appletree Answers Donates $1,289 to the Pancreatic Cancer Action Network</title>
		<link>http://www.appletreeanswers.com/blog/uncategorized/appletree-answers-donates-1289-to-the-pancreatic-cancer-action-network/</link>
		<comments>http://www.appletreeanswers.com/blog/uncategorized/appletree-answers-donates-1289-to-the-pancreatic-cancer-action-network/#comments</comments>
		<pubDate>Fri, 14 Sep 2012 14:34:01 +0000</pubDate>
		<dc:creator>Sarah Wilson</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://www.appletreeanswers.com/blog/?p=1989</guid>
		<description><![CDATA[Appletree Answers recently donated $1,289 to the Pancreatic Cancer Action Network as a result of our second quarter net promoter responses. For those of you who are not familiar with our net promoter customer surveys, you can read more about &#8230; <a href="http://www.appletreeanswers.com/blog/uncategorized/appletree-answers-donates-1289-to-the-pancreatic-cancer-action-network/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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		<slash:comments>0</slash:comments>
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		<title>What You May Not Know About Hiring a Virtual Receptionist</title>
		<link>http://www.appletreeanswers.com/blog/uncategorized/what-you-may-not-know-about-hiring-a-virtual-receptionist/</link>
		<comments>http://www.appletreeanswers.com/blog/uncategorized/what-you-may-not-know-about-hiring-a-virtual-receptionist/#comments</comments>
		<pubDate>Thu, 06 Sep 2012 16:53:00 +0000</pubDate>
		<dc:creator>Sarah Wilson</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://www.appletreeanswers.com/blog/?p=1979</guid>
		<description><![CDATA[Many companies are reaping the benefits of hiring a virtual receptionist over a traditional receptionist to minimize costs, without compromising the quality or support provided to callers. Despite working remotely, a virtual receptionist can perform the same responsibilities (and sometimes &#8230; <a href="http://www.appletreeanswers.com/blog/uncategorized/what-you-may-not-know-about-hiring-a-virtual-receptionist/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
		<wfw:commentRss>http://www.appletreeanswers.com/blog/uncategorized/what-you-may-not-know-about-hiring-a-virtual-receptionist/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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		<title>Appletree Answers Helps Kansas City Residents Cool Down</title>
		<link>http://www.appletreeanswers.com/blog/uncategorized/appletree-answers-helps-kansas-city-residents-cool-down/</link>
		<comments>http://www.appletreeanswers.com/blog/uncategorized/appletree-answers-helps-kansas-city-residents-cool-down/#comments</comments>
		<pubDate>Tue, 04 Sep 2012 15:12:27 +0000</pubDate>
		<dc:creator>Sarah Wilson</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://www.appletreeanswers.com/blog/?p=1971</guid>
		<description><![CDATA[Appletree Answers is currently taking calls pro bono this summer in support of the Salvation Army’s Fan Club Program.  As high temperatures linger around the Kansas City metropolitan area, low-income residents are in need of adequate fans and air-conditioning units. &#8230; <a href="http://www.appletreeanswers.com/blog/uncategorized/appletree-answers-helps-kansas-city-residents-cool-down/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
		<wfw:commentRss>http://www.appletreeanswers.com/blog/uncategorized/appletree-answers-helps-kansas-city-residents-cool-down/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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		<title>Top Workplace Recognition and Surprise Visitor For Appletree Answers</title>
		<link>http://www.appletreeanswers.com/blog/uncategorized/top-workplace-recognition-and-surprise-visitor-for-appletree-answers/</link>
		<comments>http://www.appletreeanswers.com/blog/uncategorized/top-workplace-recognition-and-surprise-visitor-for-appletree-answers/#comments</comments>
		<pubDate>Thu, 16 Aug 2012 18:41:39 +0000</pubDate>
		<dc:creator>Sarah Wilson</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://www.appletreeanswers.com/blog/?p=1952</guid>
		<description><![CDATA[Yes, an office party was thrown for our employees last week! Why you may ask?  Because The Delaware News Journal recently recognized Appletree Answers for a second year in a row as the 3rd Top Midsize Workplace in Delaware. To &#8230; <a href="http://www.appletreeanswers.com/blog/uncategorized/top-workplace-recognition-and-surprise-visitor-for-appletree-answers/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
		<wfw:commentRss>http://www.appletreeanswers.com/blog/uncategorized/top-workplace-recognition-and-surprise-visitor-for-appletree-answers/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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		<title>We’re Expanding To…</title>
		<link>http://www.appletreeanswers.com/blog/uncategorized/we%e2%80%99re-expanding-to%e2%80%a6/</link>
		<comments>http://www.appletreeanswers.com/blog/uncategorized/we%e2%80%99re-expanding-to%e2%80%a6/#comments</comments>
		<pubDate>Thu, 09 Aug 2012 16:07:22 +0000</pubDate>
		<dc:creator>Sarah Wilson</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://www.appletreeanswers.com/blog/?p=1945</guid>
		<description><![CDATA[(drumroll please) Minneapolis, Minnesota! That right, we’re expanding. Appletree Answers has a new call center location in Minneapolis. And we recently hosted an open house event to celebrate the grand opening of our new office. To say the least, a &#8230; <a href="http://www.appletreeanswers.com/blog/uncategorized/we%e2%80%99re-expanding-to%e2%80%a6/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
		<wfw:commentRss>http://www.appletreeanswers.com/blog/uncategorized/we%e2%80%99re-expanding-to%e2%80%a6/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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		<title>Workday Tips to Boost Productivity and Beat Summer Distractions</title>
		<link>http://www.appletreeanswers.com/blog/uncategorized/workday-tips-to-boost-productivity-and-beat-summer-distractions/</link>
		<comments>http://www.appletreeanswers.com/blog/uncategorized/workday-tips-to-boost-productivity-and-beat-summer-distractions/#comments</comments>
		<pubDate>Mon, 30 Jul 2012 15:18:05 +0000</pubDate>
		<dc:creator>Sarah Wilson</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://www.appletreeanswers.com/blog/?p=1932</guid>
		<description><![CDATA[It’s easy to get distracted during the workday with thoughts of summer activities and excitement that loom outside our office window. We all get caught up in summer’s grip and lose sight of responsibilities and customer needs that wait for &#8230; <a href="http://www.appletreeanswers.com/blog/uncategorized/workday-tips-to-boost-productivity-and-beat-summer-distractions/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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