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Category Archives: Business Practices
Busted Call Center Myths
The answering service and call center industry helps hundreds of thousands of companies grow and succeed each year. A study done by The Global Call Center Network states that 86% of call centers serve their domestic country only. This statistic … Continue reading
Make Your One Shot a Slam Dunk
You have one shot to make a first impression. Competitors are only a tap, mouse click, or phone call away. If you are a business that relies on a live person to handle your inbound leads to sell your products … Continue reading
A Multi Media Director – Does Your Company Need One?
Meet Pat. He is Appletree’s multi media director; better yet, he is Appletree’s FIRST EVER multi media director. His talent behind the camera, editing experience and creative eye has given our company a human factor that has always existed but … Continue reading
Appletree Answers to Donate to American Heart Association
In honor of American Heart Month, Appletree Answers is donating $1 for every “like” we receive on the Appletree Facebook page throughout the month of February to the American Heart Association (AHA). To donate visit www.facebook.com/appletreeanswers. *Appletree will donate $1 for every … Continue reading
Appletree’s Net Promoter Results in Donation to Ronald McDonald House
Appletree Answering Service surveys their customers once per quarter using Net Promoter. A Net Promoter originated from the book “The Ultimate Question” by Fred Reichheld and is a tool for measuring success through customer feedback. Essentially, Appletree asks their customers … Continue reading