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	<title>Appletree Answers &#187; Sarah Wilson</title>
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		<title>Appletree Answers Proudly Donates to the American Heart Association</title>
		<link>http://www.appletreeanswers.com/blog/uncategorized/appletree-answers-proudly-donates-to-the-american-heart-association/</link>
		<comments>http://www.appletreeanswers.com/blog/uncategorized/appletree-answers-proudly-donates-to-the-american-heart-association/#comments</comments>
		<pubDate>Mon, 14 May 2012 14:16:20 +0000</pubDate>
		<dc:creator>Sarah Wilson</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

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		<description><![CDATA[Throughout the first quarter of 2012, Appletree Answers donated $1 to the American Heart Association (AHA) for every response we received from our net promoter customer surveys and donated a $1 for every new Facebook ‘LIKE’ we received on the &#8230; <a href="http://www.appletreeanswers.com/blog/uncategorized/appletree-answers-proudly-donates-to-the-american-heart-association/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Teaching Soft Skills to Your Customer Service Team</title>
		<link>http://www.appletreeanswers.com/blog/uncategorized/teaching-soft-skills-to-your-customer-service-team/</link>
		<comments>http://www.appletreeanswers.com/blog/uncategorized/teaching-soft-skills-to-your-customer-service-team/#comments</comments>
		<pubDate>Tue, 24 Apr 2012 14:24:40 +0000</pubDate>
		<dc:creator>Sarah Wilson</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://www.appletreeanswers.com/blog/?p=1808</guid>
		<description><![CDATA[In the customer service world, hard skills (typing, proficiency with software, setting appointments, etc.) are easily enforced, measured and monitored without difficulty. With these skills, there is a clear distinction between right and wrong. For this reason, hard skills are &#8230; <a href="http://www.appletreeanswers.com/blog/uncategorized/teaching-soft-skills-to-your-customer-service-team/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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		<slash:comments>0</slash:comments>
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		<title>How Can Small Businesses Prepare for a Daily Deal?</title>
		<link>http://www.appletreeanswers.com/blog/uncategorized/how-can-small-businesses-prepare-for-a-daily-deal/</link>
		<comments>http://www.appletreeanswers.com/blog/uncategorized/how-can-small-businesses-prepare-for-a-daily-deal/#comments</comments>
		<pubDate>Tue, 27 Mar 2012 14:47:32 +0000</pubDate>
		<dc:creator>Sarah Wilson</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://www.appletreeanswers.com/blog/?p=1738</guid>
		<description><![CDATA[Recently, an article ran in the The New York Times titled ‘Is Groupon Ruining Retail?’. In this article, Jay Goltz discusses the unforeseen obstacles that businesses encounter after using popular ‘daily deal’ services such as Groupon. Among several pitfalls of &#8230; <a href="http://www.appletreeanswers.com/blog/uncategorized/how-can-small-businesses-prepare-for-a-daily-deal/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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		<slash:comments>1</slash:comments>
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		<title>A Multi Media Director – Does Your Company Need One?</title>
		<link>http://www.appletreeanswers.com/blog/business-practices/a-multi-media-director-%e2%80%93-does-your-company-need-one/</link>
		<comments>http://www.appletreeanswers.com/blog/business-practices/a-multi-media-director-%e2%80%93-does-your-company-need-one/#comments</comments>
		<pubDate>Thu, 22 Mar 2012 14:37:53 +0000</pubDate>
		<dc:creator>Sarah Wilson</dc:creator>
				<category><![CDATA[Business Practices]]></category>
		<category><![CDATA[Answering Service]]></category>
		<category><![CDATA[Appletree Answers]]></category>
		<category><![CDATA[business practices]]></category>
		<category><![CDATA[call center]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[video SEO]]></category>

		<guid isPermaLink="false">http://www.appletreeanswers.com/blog/?p=1705</guid>
		<description><![CDATA[Meet Pat. He is Appletree’s multi media director; better yet, he is Appletree’s FIRST EVER multi media director. His talent behind the camera, editing experience and creative eye has given our company a human factor that has always existed but &#8230; <a href="http://www.appletreeanswers.com/blog/business-practices/a-multi-media-director-%e2%80%93-does-your-company-need-one/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Experience Matters</title>
		<link>http://www.appletreeanswers.com/blog/uncategorized/experience-matters/</link>
		<comments>http://www.appletreeanswers.com/blog/uncategorized/experience-matters/#comments</comments>
		<pubDate>Wed, 08 Feb 2012 14:37:17 +0000</pubDate>
		<dc:creator>Sarah Wilson</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://www.appletreeanswers.com/blog/?p=1605</guid>
		<description><![CDATA[Appletree just wrapped up the 2012 Planning Conference located in Wilmington, Delaware at Hotel Du Pont. A common theme that flowed throughout this year’s event was the value of delivering a first-class experience to our customers, employees and business partners. &#8230; <a href="http://www.appletreeanswers.com/blog/uncategorized/experience-matters/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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		<slash:comments>0</slash:comments>
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		<title>The Stories That Matter – Best of Appletree 2011</title>
		<link>http://www.appletreeanswers.com/blog/uncategorized/the-stories-that-matter-%e2%80%93-best-of-appletree-2011/</link>
		<comments>http://www.appletreeanswers.com/blog/uncategorized/the-stories-that-matter-%e2%80%93-best-of-appletree-2011/#comments</comments>
		<pubDate>Tue, 10 Jan 2012 20:02:17 +0000</pubDate>
		<dc:creator>Sarah Wilson</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://www.appletreeanswers.com/blog/?p=1568</guid>
		<description><![CDATA[Looking back on the past year, the days and moments quickly passed us by between a blur of projects, deadlines, tasks, and meetings but through the storm here are the moments that stuck in our mind. Throughout this past 12 &#8230; <a href="http://www.appletreeanswers.com/blog/uncategorized/the-stories-that-matter-%e2%80%93-best-of-appletree-2011/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Spirited Fun at Appletree</title>
		<link>http://www.appletreeanswers.com/blog/appletree-culture/spirited-fun-at-appletree/</link>
		<comments>http://www.appletreeanswers.com/blog/appletree-culture/spirited-fun-at-appletree/#comments</comments>
		<pubDate>Mon, 19 Dec 2011 21:12:52 +0000</pubDate>
		<dc:creator>Sarah Wilson</dc:creator>
				<category><![CDATA[Appletree Culture]]></category>
		<category><![CDATA[pie in the face.]]></category>

		<guid isPermaLink="false">http://www.appletreeanswers.com/blog/?p=1529</guid>
		<description><![CDATA[No doubt a pie in the face brings laughs, especially when that person is your boss. At a recent holiday party, Adam Azoulay, operations director, shows his team just how committed he is to making sure each message is 100 &#8230; <a href="http://www.appletreeanswers.com/blog/appletree-culture/spirited-fun-at-appletree/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
		<wfw:commentRss>http://www.appletreeanswers.com/blog/appletree-culture/spirited-fun-at-appletree/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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		<title>One Week Left to Call Appletree&#8217;s Free Santa Hotline</title>
		<link>http://www.appletreeanswers.com/blog/appletree-culture/one-week-left-to-call-appletrees-free-santa-hotline/</link>
		<comments>http://www.appletreeanswers.com/blog/appletree-culture/one-week-left-to-call-appletrees-free-santa-hotline/#comments</comments>
		<pubDate>Mon, 19 Dec 2011 19:38:52 +0000</pubDate>
		<dc:creator>Sarah Wilson</dc:creator>
				<category><![CDATA[Appletree Culture]]></category>
		<category><![CDATA[call santa]]></category>
		<category><![CDATA[free santa hotline]]></category>
		<category><![CDATA[reach santa]]></category>
		<category><![CDATA[santa line]]></category>
		<category><![CDATA[santa's answering service]]></category>

		<guid isPermaLink="false">http://www.appletreeanswers.com/blog/?p=1505</guid>
		<description><![CDATA[Even Santa needs some help this holiday season. Appletree&#8217;s free santa hotline is available for one more week.  Appletree’s elf experts will be taking toy requests up until December 24 at 12:00 pm. So if you haven’t already, visit www.santasansweringservice.com and find the &#8230; <a href="http://www.appletreeanswers.com/blog/appletree-culture/one-week-left-to-call-appletrees-free-santa-hotline/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
		<wfw:commentRss>http://www.appletreeanswers.com/blog/appletree-culture/one-week-left-to-call-appletrees-free-santa-hotline/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
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		<title>Even Santa Needs Some Help This Holiday Season!</title>
		<link>http://www.appletreeanswers.com/blog/uncategorized/even-santa-needs-some-help-this-holiday-season/</link>
		<comments>http://www.appletreeanswers.com/blog/uncategorized/even-santa-needs-some-help-this-holiday-season/#comments</comments>
		<pubDate>Thu, 01 Dec 2011 16:21:13 +0000</pubDate>
		<dc:creator>Sarah Wilson</dc:creator>
				<category><![CDATA[Answering Service]]></category>
		<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[santa's answering service]]></category>

		<guid isPermaLink="false">http://www.appletreeanswers.com/blog/?p=1448</guid>
		<description><![CDATA[Back by popular demand, Santa has decided to partner with Appletree Answers again this holiday season to help take toy requests. After a chaotic couple of months in the workshop, Santa and the elves realized that they just could not &#8230; <a href="http://www.appletreeanswers.com/blog/uncategorized/even-santa-needs-some-help-this-holiday-season/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
		<wfw:commentRss>http://www.appletreeanswers.com/blog/uncategorized/even-santa-needs-some-help-this-holiday-season/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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		<title>Appletree Customer Spotlight &#8211; Sydney&#8217;s Closet</title>
		<link>http://www.appletreeanswers.com/blog/customer-spotlight/customer-spotlight-sydneys-closet/</link>
		<comments>http://www.appletreeanswers.com/blog/customer-spotlight/customer-spotlight-sydneys-closet/#comments</comments>
		<pubDate>Tue, 25 Oct 2011 21:49:21 +0000</pubDate>
		<dc:creator>Sarah Wilson</dc:creator>
				<category><![CDATA[Customer Spotlight]]></category>
		<category><![CDATA[Answering Service]]></category>
		<category><![CDATA[Appletree Answers]]></category>
		<category><![CDATA[call center]]></category>
		<category><![CDATA[core values]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[customer support]]></category>
		<category><![CDATA[Education]]></category>
		<category><![CDATA[employees]]></category>

		<guid isPermaLink="false">http://www.appletreeanswers.com/blog/?p=1391</guid>
		<description><![CDATA[]]></description>
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		<slash:comments>0</slash:comments>
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