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	<title> &#187; Nancy O&#8217;Connor</title>
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	<link>http://www.appletreeanswers.com/blog</link>
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		<title>Busted Call Center Myths</title>
		<link>http://www.appletreeanswers.com/blog/answering-service/busted-call-center-myths/</link>
		<comments>http://www.appletreeanswers.com/blog/answering-service/busted-call-center-myths/#comments</comments>
		<pubDate>Wed, 06 Mar 2013 14:58:20 +0000</pubDate>
		<dc:creator>Nancy O'Connor</dc:creator>
				<category><![CDATA[Answering Service]]></category>
		<category><![CDATA[Business Practices]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[call center]]></category>
		<category><![CDATA[competitive advantage]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[customer support]]></category>

		<guid isPermaLink="false">http://www.appletreeanswers.com/blog/?p=2020</guid>
		<description><![CDATA[The answering service and call center industry helps hundreds of thousands of companies grow and succeed each year.  A study done by The Global Call Center Network states that 86% of call centers serve their domestic country only.  This statistic &#8230; <a href="http://www.appletreeanswers.com/blog/answering-service/busted-call-center-myths/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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		<slash:comments>0</slash:comments>
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		<item>
		<title>Customer Feedback Fuels Charitable Donation to SPCA</title>
		<link>http://www.appletreeanswers.com/blog/uncategorized/customer-feedback-fuels-charitable-donation-to-spca/</link>
		<comments>http://www.appletreeanswers.com/blog/uncategorized/customer-feedback-fuels-charitable-donation-to-spca/#comments</comments>
		<pubDate>Tue, 22 Jan 2013 21:47:14 +0000</pubDate>
		<dc:creator>Nancy O'Connor</dc:creator>
				<category><![CDATA[Answering Service]]></category>
		<category><![CDATA[Appletree Culture]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[marketing]]></category>
		<category><![CDATA[Appletree Answers]]></category>
		<category><![CDATA[Donation]]></category>
		<category><![CDATA[Net Promoter]]></category>
		<category><![CDATA[PA SPCA]]></category>

		<guid isPermaLink="false">http://www.appletreeanswers.com/blog/?p=2008</guid>
		<description><![CDATA[Here at Appletree Answers we continue to use Net Promoter surveys every quarter to ask our customers for their feedback.  We find this as an effective way to gauge our success in providing our customers with WOW experiences.  In December, &#8230; <a href="http://www.appletreeanswers.com/blog/uncategorized/customer-feedback-fuels-charitable-donation-to-spca/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
		<wfw:commentRss>http://www.appletreeanswers.com/blog/uncategorized/customer-feedback-fuels-charitable-donation-to-spca/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Make Your One Shot a Slam Dunk</title>
		<link>http://www.appletreeanswers.com/blog/answering-service/make-your-one-shot-a-slam-dunk/</link>
		<comments>http://www.appletreeanswers.com/blog/answering-service/make-your-one-shot-a-slam-dunk/#comments</comments>
		<pubDate>Fri, 18 Jan 2013 15:44:39 +0000</pubDate>
		<dc:creator>Nancy O'Connor</dc:creator>
				<category><![CDATA[Answering Service]]></category>
		<category><![CDATA[Business Practices]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[best practices]]></category>
		<category><![CDATA[call experience]]></category>
		<category><![CDATA[call scripting]]></category>
		<category><![CDATA[customer service]]></category>

		<guid isPermaLink="false">http://www.appletreeanswers.com/blog/?p=2003</guid>
		<description><![CDATA[You have one shot to make a first impression.  Competitors are only a tap, mouse click, or phone call away. If you are a business that relies on a live person to handle your inbound leads to sell your products &#8230; <a href="http://www.appletreeanswers.com/blog/answering-service/make-your-one-shot-a-slam-dunk/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Severe Weather Preparation to Save Lost Revenue</title>
		<link>http://www.appletreeanswers.com/blog/answering-service/severe-weather-preparation-to-save-lost-revenue/</link>
		<comments>http://www.appletreeanswers.com/blog/answering-service/severe-weather-preparation-to-save-lost-revenue/#comments</comments>
		<pubDate>Mon, 29 Oct 2012 22:08:08 +0000</pubDate>
		<dc:creator>Nancy O'Connor</dc:creator>
				<category><![CDATA[Answering Service]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Hurricane]]></category>
		<category><![CDATA[Preparation]]></category>
		<category><![CDATA[Severe Weather]]></category>

		<guid isPermaLink="false">http://www.appletreeanswers.com/blog/?p=1997</guid>
		<description><![CDATA[As a business leader or owner, natural disasters need to be considered in your emergency or back-up plans. The way Mother Nature has been acting in recent years, extreme weather events can strike practically anywhere and at any time. Whether &#8230; <a href="http://www.appletreeanswers.com/blog/answering-service/severe-weather-preparation-to-save-lost-revenue/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
		<wfw:commentRss>http://www.appletreeanswers.com/blog/answering-service/severe-weather-preparation-to-save-lost-revenue/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Top 10 Finalist in Great Place to Work&#8217;s Video Contest</title>
		<link>http://www.appletreeanswers.com/blog/answering-service/top-10-finalist-in-great-place-to-works-video-contest/</link>
		<comments>http://www.appletreeanswers.com/blog/answering-service/top-10-finalist-in-great-place-to-works-video-contest/#comments</comments>
		<pubDate>Mon, 12 Mar 2012 11:34:49 +0000</pubDate>
		<dc:creator>Nancy O'Connor</dc:creator>
				<category><![CDATA[Answering Service]]></category>
		<category><![CDATA[Appletree Culture]]></category>
		<category><![CDATA[Employee Experience]]></category>
		<category><![CDATA[Appletree Answers]]></category>
		<category><![CDATA[Culture]]></category>
		<category><![CDATA[Great Place to Work]]></category>

		<guid isPermaLink="false">http://www.appletreeanswers.com/blog/?p=1688</guid>
		<description><![CDATA[Appletree Answers has been named a top 10 finalist in Great Place to Work’s “We Love Our WorkPlace” Video Contest.  We are honored and very proud to be a finalist.  Appletree strives to provide a culture second to none by &#8230; <a href="http://www.appletreeanswers.com/blog/answering-service/top-10-finalist-in-great-place-to-works-video-contest/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
		<wfw:commentRss>http://www.appletreeanswers.com/blog/answering-service/top-10-finalist-in-great-place-to-works-video-contest/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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		<item>
		<title>Appletree Answers to Donate to American Heart Association</title>
		<link>http://www.appletreeanswers.com/blog/answering-service/appletree-answers-to-donate-to-american-heart-association/</link>
		<comments>http://www.appletreeanswers.com/blog/answering-service/appletree-answers-to-donate-to-american-heart-association/#comments</comments>
		<pubDate>Tue, 14 Feb 2012 19:38:17 +0000</pubDate>
		<dc:creator>Nancy O'Connor</dc:creator>
				<category><![CDATA[Answering Service]]></category>
		<category><![CDATA[Appletree Culture]]></category>
		<category><![CDATA[Business Practices]]></category>

		<guid isPermaLink="false">http://www.appletreeanswers.com/blog/?p=1612</guid>
		<description><![CDATA[In honor of American Heart Month, Appletree Answers is donating $1 for every &#8220;like&#8221; we receive on the Appletree Facebook page throughout the month of February to the American Heart Association (AHA). To donate visit www.facebook.com/appletreeanswers. *Appletree will donate $1 for every &#8230; <a href="http://www.appletreeanswers.com/blog/answering-service/appletree-answers-to-donate-to-american-heart-association/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
		<wfw:commentRss>http://www.appletreeanswers.com/blog/answering-service/appletree-answers-to-donate-to-american-heart-association/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Appletree Customer Spotlight &#8211; Success Academy Charter Schools</title>
		<link>http://www.appletreeanswers.com/blog/answering-service/appletree-customer-spotlight-success-academy-charter-schools/</link>
		<comments>http://www.appletreeanswers.com/blog/answering-service/appletree-customer-spotlight-success-academy-charter-schools/#comments</comments>
		<pubDate>Wed, 04 Jan 2012 17:08:50 +0000</pubDate>
		<dc:creator>Nancy O'Connor</dc:creator>
				<category><![CDATA[Answering Service]]></category>
		<category><![CDATA[Customer Spotlight]]></category>
		<category><![CDATA[Success Charter Schools]]></category>

		<guid isPermaLink="false">http://www.appletreeanswers.com/blog/?p=1561</guid>
		<description><![CDATA[ Success Academy Charter Schools are free, public schools founded on the simple premise that every child deserves a high-quality, free public education.  They currently operate nine schools in New York City and will open three additional schools in August of 2012.  &#8230; <a href="http://www.appletreeanswers.com/blog/answering-service/appletree-customer-spotlight-success-academy-charter-schools/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
		<wfw:commentRss>http://www.appletreeanswers.com/blog/answering-service/appletree-customer-spotlight-success-academy-charter-schools/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Santa&#8217;s Answering Service Makes Young Girl&#8217;s Dream Come True</title>
		<link>http://www.appletreeanswers.com/blog/answering-service/santas-answering-service-makes-young-girls-dream-come-true/</link>
		<comments>http://www.appletreeanswers.com/blog/answering-service/santas-answering-service-makes-young-girls-dream-come-true/#comments</comments>
		<pubDate>Fri, 30 Dec 2011 16:51:47 +0000</pubDate>
		<dc:creator>Nancy O'Connor</dc:creator>
				<category><![CDATA[Answering Service]]></category>
		<category><![CDATA[Appletree Culture]]></category>
		<category><![CDATA[Employee Experience]]></category>
		<category><![CDATA[Appletree]]></category>
		<category><![CDATA[charity]]></category>
		<category><![CDATA[christmas]]></category>
		<category><![CDATA[dream]]></category>
		<category><![CDATA[Dream on]]></category>
		<category><![CDATA[santa]]></category>

		<guid isPermaLink="false">http://www.appletreeanswers.com/blog/?p=1555</guid>
		<description><![CDATA[Appletree Answering Service held their 2nd annual Santa’s Answering Service campaign this holiday season.  With a goal to provide a fun experience for children all over the world, Santa’s Answering Service exceeded all expectations on many occasions. The campaign drew &#8230; <a href="http://www.appletreeanswers.com/blog/answering-service/santas-answering-service-makes-young-girls-dream-come-true/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
		<wfw:commentRss>http://www.appletreeanswers.com/blog/answering-service/santas-answering-service-makes-young-girls-dream-come-true/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Appletree&#8217;s Net Promoter Results in Donation to Ronald McDonald House</title>
		<link>http://www.appletreeanswers.com/blog/uncategorized/appletrees-net-promoter-results-in-donation-to-ronald-mcdonald-house/</link>
		<comments>http://www.appletreeanswers.com/blog/uncategorized/appletrees-net-promoter-results-in-donation-to-ronald-mcdonald-house/#comments</comments>
		<pubDate>Wed, 21 Dec 2011 16:06:20 +0000</pubDate>
		<dc:creator>Nancy O'Connor</dc:creator>
				<category><![CDATA[Answering Service]]></category>
		<category><![CDATA[Appletree Culture]]></category>
		<category><![CDATA[Business Practices]]></category>
		<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[Appletree Answering Service and Call Center]]></category>
		<category><![CDATA[Appletree Answers]]></category>
		<category><![CDATA[business practices]]></category>
		<category><![CDATA[charity]]></category>
		<category><![CDATA[Donation]]></category>
		<category><![CDATA[Net Promoter]]></category>

		<guid isPermaLink="false">http://www.appletreeanswers.com/blog/?p=1543</guid>
		<description><![CDATA[Appletree Answering Service surveys their customers once per quarter using Net Promoter.  A Net Promoter originated from the book “The Ultimate Question” by Fred Reichheld and is a tool for measuring success through customer feedback.  Essentially, Appletree asks their customers &#8230; <a href="http://www.appletreeanswers.com/blog/uncategorized/appletrees-net-promoter-results-in-donation-to-ronald-mcdonald-house/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
		<wfw:commentRss>http://www.appletreeanswers.com/blog/uncategorized/appletrees-net-promoter-results-in-donation-to-ronald-mcdonald-house/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>What Are You Thankful For?</title>
		<link>http://www.appletreeanswers.com/blog/answering-service/what-are-you-thankful-for/</link>
		<comments>http://www.appletreeanswers.com/blog/answering-service/what-are-you-thankful-for/#comments</comments>
		<pubDate>Tue, 01 Nov 2011 13:36:26 +0000</pubDate>
		<dc:creator>Nancy O'Connor</dc:creator>
				<category><![CDATA[Answering Service]]></category>
		<category><![CDATA[Appletree Culture]]></category>
		<category><![CDATA[Business Practices]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[contest]]></category>
		<category><![CDATA[November]]></category>
		<category><![CDATA[thankful]]></category>

		<guid isPermaLink="false">http://www.appletreeanswers.com/blog/?p=1412</guid>
		<description><![CDATA[Yes. Yes it is November.  Time is flying faster than ever and since November is the month of giving thanks, we want to take a minute to slow down and recognize the things we are thankful for. Post what you &#8230; <a href="http://www.appletreeanswers.com/blog/answering-service/what-are-you-thankful-for/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
		<wfw:commentRss>http://www.appletreeanswers.com/blog/answering-service/what-are-you-thankful-for/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
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