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Author Archives: Nancy O'Connor
Busted Call Center Myths
The answering service and call center industry helps hundreds of thousands of companies grow and succeed each year. A study done by The Global Call Center Network states that 86% of call centers serve their domestic country only. This statistic … Continue reading
Customer Feedback Fuels Charitable Donation to SPCA
Here at Appletree Answers we continue to use Net Promoter surveys every quarter to ask our customers for their feedback. We find this as an effective way to gauge our success in providing our customers with WOW experiences. In December, … Continue reading
Posted in Answering Service, Appletree Culture, Customer Service, Uncategorized, marketing
Tagged Appletree Answers, Donation, Net Promoter, PA SPCA
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Make Your One Shot a Slam Dunk
You have one shot to make a first impression. Competitors are only a tap, mouse click, or phone call away. If you are a business that relies on a live person to handle your inbound leads to sell your products … Continue reading
Severe Weather Preparation to Save Lost Revenue
As a business leader or owner, natural disasters need to be considered in your emergency or back-up plans. The way Mother Nature has been acting in recent years, extreme weather events can strike practically anywhere and at any time. Whether … Continue reading
Posted in Answering Service, Customer Service
Tagged Hurricane, Preparation, Severe Weather
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Top 10 Finalist in Great Place to Work’s Video Contest
Appletree Answers has been named a top 10 finalist in Great Place to Work’s “We Love Our WorkPlace” Video Contest. We are honored and very proud to be a finalist. Appletree strives to provide a culture second to none by … Continue reading