Author Archives: Kevin OConnor

About Kevin OConnor

Kevin O'Connor is the COO for Appletree Answers. For info on Appletree Answers or any additional info on articles, feel free to contact him at koconnor@appletreeanswers.com

Take Care of Each Other

Posted on August 17, 2011 by Kevin OConnor

Our senior management team had the opportunity to volunteer at the Ronald McDonald House in Wilmington, Delaware by preparing lunch and baking some goodies for the families that were staying there. If you’re not familiar with the Ronald McDonald House … Continue reading →

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Behind the Numbers..Appletree’s 3Q11 Theme!

Posted on July 25, 2011 by Kevin OConnor

  As a company who practices the Rockefeller Habits (www.gazelles.com), Appletree embarks on a new theme each quarter.   Typically, we focus on one particular metric or number that is essential to improving our business like Customer or Employee turnover, Quality … Continue reading →

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Titles Mean Nothing, Identities Mean EVERYTHING!

Posted on March 9, 2011 by Kevin OConnor

Usually we eschew titles at Appletree.  Our Core Values, specifically ‘Take Care of Each Other’ and ‘Employees Are Critical’, speak to the fact that we are all in this together to deliver the greatest experience possible to our callers and … Continue reading →

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