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	<title>Appletree Answers &#187; John Ratliff</title>
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		<title>Small Details Really are Huge</title>
		<link>http://www.appletreeanswers.com/blog/john/small-details-really-are-huge/</link>
		<comments>http://www.appletreeanswers.com/blog/john/small-details-really-are-huge/#comments</comments>
		<pubDate>Mon, 09 May 2011 17:34:10 +0000</pubDate>
		<dc:creator>John Ratliff</dc:creator>
				<category><![CDATA[John's Blog (Our Fearless Leader)]]></category>
		<category><![CDATA[Appletree Answers]]></category>
		<category><![CDATA[business practices]]></category>
		<category><![CDATA[core values]]></category>
		<category><![CDATA[customer service]]></category>

		<guid isPermaLink="false">http://www.appletreeanswers.com/blog/?p=903</guid>
		<description><![CDATA[I am at 15,000’ 23.1nm NW of Charleston, SC, about 1 hour 54 minutes out from KOXB, Ocean City, MD at a groundspeed of 202kts.  I departed from KHXD in Hilton Head, SC.  I was down there with Doug Swift &#8230; <a href="http://www.appletreeanswers.com/blog/john/small-details-really-are-huge/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Better Information Leads to Better Decisions &#8211; in air and on the ground.</title>
		<link>http://www.appletreeanswers.com/blog/john/better-information-leads-to-better-decisions-in-air-and-on-the-ground/</link>
		<comments>http://www.appletreeanswers.com/blog/john/better-information-leads-to-better-decisions-in-air-and-on-the-ground/#comments</comments>
		<pubDate>Tue, 03 May 2011 16:19:38 +0000</pubDate>
		<dc:creator>John Ratliff</dc:creator>
				<category><![CDATA[John's Blog (Our Fearless Leader)]]></category>
		<category><![CDATA[Appletree]]></category>
		<category><![CDATA[Appletree Answers]]></category>
		<category><![CDATA[business practices]]></category>
		<category><![CDATA[Data]]></category>
		<category><![CDATA[salesforce]]></category>

		<guid isPermaLink="false">http://www.appletreeanswers.com/blog/?p=891</guid>
		<description><![CDATA[We are at 9000’ 17.1nm SW of the GENOD intersection in Western North Carolina.  We are returning back to KILG from KRYY (McCollum Field in Atlanta) after another successful town hall meeting.  Our True Airspeed is 187kts and thanks to &#8230; <a href="http://www.appletreeanswers.com/blog/john/better-information-leads-to-better-decisions-in-air-and-on-the-ground/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
		<wfw:commentRss>http://www.appletreeanswers.com/blog/john/better-information-leads-to-better-decisions-in-air-and-on-the-ground/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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		<title>Gaining Perspective and Finding What Motivates You</title>
		<link>http://www.appletreeanswers.com/blog/john/gaining-perspective-and-finding-what-motivates-you/</link>
		<comments>http://www.appletreeanswers.com/blog/john/gaining-perspective-and-finding-what-motivates-you/#comments</comments>
		<pubDate>Wed, 09 Mar 2011 16:11:30 +0000</pubDate>
		<dc:creator>John Ratliff</dc:creator>
				<category><![CDATA[John's Blog (Our Fearless Leader)]]></category>
		<category><![CDATA[Appletree Answers]]></category>
		<category><![CDATA[business practices]]></category>

		<guid isPermaLink="false">http://www.appletreeanswers.com/blog/?p=475</guid>
		<description><![CDATA[I’ve undertaken this journey to try and get perspective on my professional and personal life and to follow my yearly ritual of goal setting and self reflection on New Years Day.  It normally lasts well through the first quarter for &#8230; <a href="http://www.appletreeanswers.com/blog/john/gaining-perspective-and-finding-what-motivates-you/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
		<wfw:commentRss>http://www.appletreeanswers.com/blog/john/gaining-perspective-and-finding-what-motivates-you/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
		</item>
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		<title>Embrace Your Opportunities</title>
		<link>http://www.appletreeanswers.com/blog/john/embrace-your-opportunities/</link>
		<comments>http://www.appletreeanswers.com/blog/john/embrace-your-opportunities/#comments</comments>
		<pubDate>Wed, 02 Mar 2011 18:07:59 +0000</pubDate>
		<dc:creator>John Ratliff</dc:creator>
				<category><![CDATA[John's Blog (Our Fearless Leader)]]></category>
		<category><![CDATA[Appletree Answers]]></category>
		<category><![CDATA[Opportunities]]></category>

		<guid isPermaLink="false">http://www.appletreeanswers.com/blog/?p=462</guid>
		<description><![CDATA[This is the first time I have written a blog post with the chills.  I am at 9000’ and 11.6nm from the Freeport VOR in route to Providenciales, Turks and Caicos.  I am truing 187kts with a groundspeed of 183kts &#8230; <a href="http://www.appletreeanswers.com/blog/john/embrace-your-opportunities/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
		<wfw:commentRss>http://www.appletreeanswers.com/blog/john/embrace-your-opportunities/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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		<title>The Sky High Perspective on Business</title>
		<link>http://www.appletreeanswers.com/blog/john/the-sky-high-perspective-on-business/</link>
		<comments>http://www.appletreeanswers.com/blog/john/the-sky-high-perspective-on-business/#comments</comments>
		<pubDate>Thu, 24 Feb 2011 15:48:43 +0000</pubDate>
		<dc:creator>John Ratliff</dc:creator>
				<category><![CDATA[John's Blog (Our Fearless Leader)]]></category>
		<category><![CDATA[business]]></category>
		<category><![CDATA[business perspective]]></category>
		<category><![CDATA[Chicago]]></category>
		<category><![CDATA[travel]]></category>

		<guid isPermaLink="false">http://www.appletreeanswers.com/blog/?p=449</guid>
		<description><![CDATA[I am at 9000’ over a very chilly Lake Michigan having just departed KPWK airport in Chicago with our COO, Kevin O’Connor.  We are cleared direct to Wilmington and thanks to a nice tailwind we are doing 213kts over the &#8230; <a href="http://www.appletreeanswers.com/blog/john/the-sky-high-perspective-on-business/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
		<wfw:commentRss>http://www.appletreeanswers.com/blog/john/the-sky-high-perspective-on-business/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
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		<title>Aspects of Your Business That Can Benefit from Auto Pilot</title>
		<link>http://www.appletreeanswers.com/blog/john/aspects-of-your-business-that-can-benefit-from-auto-pilot/</link>
		<comments>http://www.appletreeanswers.com/blog/john/aspects-of-your-business-that-can-benefit-from-auto-pilot/#comments</comments>
		<pubDate>Wed, 23 Feb 2011 19:27:16 +0000</pubDate>
		<dc:creator>John Ratliff</dc:creator>
				<category><![CDATA[John's Blog (Our Fearless Leader)]]></category>
		<category><![CDATA[automate]]></category>
		<category><![CDATA[checklist]]></category>
		<category><![CDATA[executive team]]></category>
		<category><![CDATA[plan]]></category>
		<category><![CDATA[process]]></category>
		<category><![CDATA[script]]></category>
		<category><![CDATA[shortcut]]></category>
		<category><![CDATA[time]]></category>

		<guid isPermaLink="false">http://www.appletreeanswers.com/blog/?p=442</guid>
		<description><![CDATA[I am on my MacBook Air 213nm from my home field of Wilmington, DE (KILG) at 9,000’ making 196kts over the ground.  We have about an hour to go, and we are in smooth air on an amazing clear day.  &#8230; <a href="http://www.appletreeanswers.com/blog/john/aspects-of-your-business-that-can-benefit-from-auto-pilot/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
		<wfw:commentRss>http://www.appletreeanswers.com/blog/john/aspects-of-your-business-that-can-benefit-from-auto-pilot/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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		<item>
		<title>The Real Deal – The Importance of Trust in the Air and in the Workplace</title>
		<link>http://www.appletreeanswers.com/blog/john/the-real-deal-%e2%80%93-the-importance-of-trust-in-the-air-and-in-the-workplace/</link>
		<comments>http://www.appletreeanswers.com/blog/john/the-real-deal-%e2%80%93-the-importance-of-trust-in-the-air-and-in-the-workplace/#comments</comments>
		<pubDate>Mon, 21 Feb 2011 17:08:44 +0000</pubDate>
		<dc:creator>John Ratliff</dc:creator>
				<category><![CDATA[John's Blog (Our Fearless Leader)]]></category>
		<category><![CDATA[business trends]]></category>
		<category><![CDATA[executive team]]></category>
		<category><![CDATA[trust]]></category>

		<guid isPermaLink="false">http://www.appletreeanswers.com/blog/?p=432</guid>
		<description><![CDATA[Some flights challenge your senses, some your imagination and creativity and some pretty much test everything you have.  KILG to CYYZ, Wilmington, DE to Toronto, ON Pearson Airport pretty much tested everything I had.  I love flights like that and &#8230; <a href="http://www.appletreeanswers.com/blog/john/the-real-deal-%e2%80%93-the-importance-of-trust-in-the-air-and-in-the-workplace/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
		<wfw:commentRss>http://www.appletreeanswers.com/blog/john/the-real-deal-%e2%80%93-the-importance-of-trust-in-the-air-and-in-the-workplace/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Should it Take 27 Minutes to Reach a Salesperson?</title>
		<link>http://www.appletreeanswers.com/blog/john/should-it-take-27-minutes-to-reach-a-salesperson/</link>
		<comments>http://www.appletreeanswers.com/blog/john/should-it-take-27-minutes-to-reach-a-salesperson/#comments</comments>
		<pubDate>Thu, 17 Feb 2011 14:40:59 +0000</pubDate>
		<dc:creator>John Ratliff</dc:creator>
				<category><![CDATA[John's Blog (Our Fearless Leader)]]></category>
		<category><![CDATA[business practices]]></category>
		<category><![CDATA[call center]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[hold times]]></category>

		<guid isPermaLink="false">http://www.appletreeanswers.com/blog/?p=426</guid>
		<description><![CDATA[Is your technology creating amazingly frustrating Customer Experiences?  I had an amazingly frustrating experience on February 7th that has caused me to become obsessed with this question!  I was scheduled to fly the plane with two employees to Toronto Pearson airport, &#8230; <a href="http://www.appletreeanswers.com/blog/john/should-it-take-27-minutes-to-reach-a-salesperson/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
		<wfw:commentRss>http://www.appletreeanswers.com/blog/john/should-it-take-27-minutes-to-reach-a-salesperson/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>A Cirrus SR22 Turbo Treated Like a Boeing 777</title>
		<link>http://www.appletreeanswers.com/blog/john/a-cirrus-sr22-turbo-treated-like-a-boeing-777/</link>
		<comments>http://www.appletreeanswers.com/blog/john/a-cirrus-sr22-turbo-treated-like-a-boeing-777/#comments</comments>
		<pubDate>Thu, 10 Feb 2011 14:55:54 +0000</pubDate>
		<dc:creator>John Ratliff</dc:creator>
				<category><![CDATA[John's Blog (Our Fearless Leader)]]></category>
		<category><![CDATA[Answering Service]]></category>
		<category><![CDATA[business]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[industry]]></category>

		<guid isPermaLink="false">http://www.appletreeanswers.com/blog/?p=348</guid>
		<description><![CDATA[I am at 11,000’ over the greater Pittsburgh, PA area headed home to Wilmington, DE.  We have a 30 knot tailwind so we will be under 3 hours from Chicago to Wilmington.  We left in another snow storm when commercial &#8230; <a href="http://www.appletreeanswers.com/blog/john/a-cirrus-sr22-turbo-treated-like-a-boeing-777/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
		<wfw:commentRss>http://www.appletreeanswers.com/blog/john/a-cirrus-sr22-turbo-treated-like-a-boeing-777/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>First Post at 10,000 Feet</title>
		<link>http://www.appletreeanswers.com/blog/john/first-post-at-10000-feet/</link>
		<comments>http://www.appletreeanswers.com/blog/john/first-post-at-10000-feet/#comments</comments>
		<pubDate>Tue, 08 Feb 2011 21:24:34 +0000</pubDate>
		<dc:creator>John Ratliff</dc:creator>
				<category><![CDATA[John's Blog (Our Fearless Leader)]]></category>

		<guid isPermaLink="false">http://www.appletreeanswers.com/blog/?p=376</guid>
		<description><![CDATA[I am writing my first blog post for my new blog at 10,000&#8242; over the Phillipsburg VOR on my way to Chicago Executive Airport, KPWK.  I am flying the airplane with my COO, my Assistant and our Director of Sales &#8230; <a href="http://www.appletreeanswers.com/blog/john/first-post-at-10000-feet/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
		<wfw:commentRss>http://www.appletreeanswers.com/blog/john/first-post-at-10000-feet/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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