Author Archives: Jim Curcuru

About Jim Curcuru

Jim Curcuru is retired after 25 years from what is now AT&T. Jim held a number of technical positions, mostly in the area of plant maintenance and repair. Jim spent the last 18 years as a manger and later an area manger over nationwide call centers. These call centers directly supported different business customers. Jim has worked with and now for Appletree for the last 11 years. Jim is a former recipient of the Curtain Award (2001), given to people that represent the industry in a positive manner.

Come On In, We’re Open

Posted on May 16, 2011 by Jim Curcuru

In today’s business world, more businesses are experiencing a need to improve accesiblity for their customers and extend their business hours.  While we can all agree customer expectations have increased over the years, some of you will remember a time when nothing was open on … Continue reading →

Posted in Answering Service, Business Practices, Customer Service | Leave a comment

Addressing Business Phone Outages with Appletree!

Posted on April 29, 2011 by Jim Curcuru

A number of years ago I had the good fortune to work for one of the Bell Operating Companies in the repair field throughout St. Louis, Missouri.  My time with this company allowed me to witness first hand hundreds of … Continue reading →

Posted in Business Practices | Tagged , , , , | Leave a comment