Call Center, Redefined

If you have ever: Ordered from a catalog, purchased a concert ticket or  called to complain about an order or product , then you have interacted with a “Call Center”!  Of course, Appletree operates multiple call centers around the USA, however, our activities extend well beyond the handling of your calls. 

In addition to handling your tele-communication needs, Appletree offers a full solution menu which includes project support needs.   By eliminating your long distance phone charges and alleviating your staffing needs, Appletree will save your company significant time and money. 

Flexibility and quick response to our clients’ changing needs set us apart in the call center industry.  Whether your needs are re-occurring or singular projects, let Appletree accommodate your communication needs in the following ways: 

• Schedule, Cancel, or Confirm Appointments
• Customer Service follow-up calls
• Application Processing
• Customer Surveying
• Event and Conference Registration
• Ecommerce – Order Taking/Order Processing
• Cross Sell and Up-Sell Programs
• Live Web Chat
• 24-Hour Help Desk/Technical Support 

Whatever your company’s needs are, Appletree’s comprehensive corporate capabilities are available, accessible and affordable. Contact an Account Specialist today at 800-237-2810 to discuss any of your project needs.

About John Ratliff

John Ratliff founded Appletree Answering Service in 1995 in his two-bedroom, commercially zoned apartment in Wilmington, DE. For the first few years, John was handling all aspects of the business including answering the calls, marketing the company and sales efforts, all while trying to operate the business. Since this time, Appletree has experienced steady growth and has maintained at least a 30% growth in revenue each year. Appletree Answers is now an answering service and call center provider with 22 locations across the United States and Puerto Rico.
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