Appletree’s live telephone answering service provides a wide array of highly customizable services designed with your clients in mind. Our pursuit for customer satisfaction is surpassed only by our passion for customer loyalty. When your customers speak with an Appletree telephone call center agent, it is our responsibility and primary goal to satisfy your clients’ needs as if they were speaking with you directly.
As customers, patients, and consumers we all deserve positive and memorable business experiences. We also deserve to have these experiences all the time and Appletree is here to help 24/7. More than the typical telephone answering services, Appletree is your partner in communication and customer service.
From the beginning of your partnership with us to the first telephone call, email, or Web chat our agents receive, Appletree 24 hour answering services makes it easy to customize your account. Knowing what services are available and understanding these services are important in helping you choose the options that will make your experience with us the best for your business and your customers.
Appletree Answering Service Features
Live telephone answering service representatives you can count on. Appletree inbound and outbound call centers are staffed 24 hours a day, 365 days a year with friendly, knowledgeable and award-winning customer experience experts. To ensure that our inbound call centers are making the best impressions on your customers, calls are recorded as a part of Appletree’s Quality Assurance Program.
Our inbound customer experience experts receive frequent feedback from dedicated managers, and coaching in accuracy, professionalism, grammar and tone to help them improve every step of the way. Appletree expertss understand that every new call is an opportunity to make a lasting impression on your clients.
Appletree’s telephone answering service utilizes the latest in advanced call center technologies. Our call center services are equipped with some of the most powerful and user-friendly software applications available. These applications are designed to enhance your telephone answering service experience by allowing you to easily communicate important information to our customer experience experts so that they can accurately and professionally represent your company every time.
Every Appletree business partner has different needs and our custom scripted services enable our experts to handle situations that impact your business. Built on the powerful Microsoft .NET framework, the call-taking technology we employ provides our customers with an abundance of customization and reporting options.
Appletree is much more than your telephone answering service.
The inbound call centers of Appletree service a wide array of business needs. From assisting customers with ordering products to dispatching medical emergencies, our agents have the experience to provide your customers with a level of expertise they deserve. We also offer bilingual call center services. In addition to answering your calls, Appletree experts have the ability to schedule appointments, directly update purchasing and database information, provide technical support and even interact with your company’s web site.