American Red Cross Responds with Appletree Answers

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After Hours Call Support Extends Beyond Mainstream Emergency and Disaster Services

Wilmington, DE - May 13, 2009 - Today, Appletree Answers, an integrated communications center, announced its partnership with the American Red Cross of the Delmarva Peninsula, which serves Delaware and six counties on Maryland's Eastern Shore.

"The reputation of the American Red Cross of the Delmarva Peninsula has been built over the past 100 years through caring and concern for those is crisis. To ensure the highest quality customer support for our community after-hours we rely on our dedicated partners at Appletree Answers to be the friendly, helpful, and empathetic voice available 24/7", stated Daniel Valle, CEO--American Red Cross of the Delmarva Peninsula. "Many people don't realize the multitude of services we offer until they are in need. The Appletree Answers team fields every kind of call from the actual scene of the emergency, aid following a disaster to reaching a family member in the military should a crisis occur here in the Delmarva Peninsula."

The American Red Cross of the Delmarva Peninsula offers assistance 24 hours a day to local families when disaster strikes and helps local military families communicate during emergencies. In addition, the organization teaches lifesaving skills such as first aid, CPR and water safety as well as offers training in disaster preparation (free of charge). The Red Cross Lifeline program is another invaluable service the local chapter provides. Lifeline-a personal emergency response system-offers independence to seniors and other vulnerable people while giving peace of mind to their family and friends. All this would not be possible without valuable contributions of talent, time and financial contributions. The American Red Cross of the Delmarva Peninsula serves over one million people in Delaware and the Eastern Shore of Maryland.

"Our work with the American Red Cross is more than a business to business arrangement", stated John Ratliff, founder and CEO of Appletree Answers. "We consider the Red Cross a strategic partner and are honored to be trusted by an organization where every call is critical."

Appletree Answers provides customers with solutions that encompass the most advanced answering service and call center service technologies to offer custom scripted phone calls, customer behavior tracking, direct order entry and input into customers information systems and simultaneous monitoring of traffic on thousands of phone numbers in real-time.

About Appletree Answers
Appletree Answers is committed to providing an integrated communications center for inbound and outbound calls, emails, faxes and chats. Delivered through a state-of-the-art infrastructure, the company's service gives business owners and employees a 24/7 messaging center. With dedicated teams and 13 offices around the United States, Appletree delivers a powerful customer service experience that positively reflects on every one of their 7000+ customers. Based in Wilmington Delaware, Appletree Answers is a consistent winner of business awards and recognition. Learn more at www.appletreeanswers.com

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