ALIVE Selects Appletree Answers As Extension Of Organization

Wilmington, DE., March 11, 2009 - Appletree Answers, an integrated communications center, today announced ALIVE (Alternatives to Living in Violent Environments) has selected the local St. Louis office to provide after hours call support.

"The hotline is the gateway to all of the services offered by ALIVE", stated Erin Ercoline, executive director of ALIVE. "We require professional and compassionate service from a call center, Appletree Answering Service specifically tailors the program and team to support our individual needs."

ALIVE's mission is to provide counseling, emergency sanctuary and other critical services to adults and children impacted by domestic abuse, as well as to increase awareness in order to create a supportive community. In 2008, there were over 15,000 calls into the organization.

"We are committed to ALIVE and the women and children they serve. Our staff understands the sensitivity of each call and provides resolution while maintaining an empathetic tone", stated John Ratliff, founder and CEO of Appletree. "Our goal is to provide them the easiest and fastest connection to the counselors on call."

Appletree provides customers with solutions that encompass the most advanced telephone answering services and call center technologies to offer custom scripted phone calls, customer behavior tracking, direct order entry and input into customers information systems and simultaneous monitoring of traffic on thousands of phone numbers in real-time.

About ALIVE
ALIVE was founded in 1983 by two women with graduate degrees from Washington University in St. Louis. They recognized a need for safe shelter for victims of domestic violence and set about to fill that gap in services. Through the years, ALIVE has grown to become a full service domestic violence agency. It continues to stay true to its mission through its Nights of Safety program, which provides emergency shelter when other area domestic violence shelters are full. ALIVE also operates a 24-hour crisis line; provides adult individual and support group counseling; children's counseling; court advocacy, and community education.

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