Appletree Answers Celebrates Success and Sees Opportunity in Economic Climate

Wilmington, DE., March 1, 2009 - Appletree Answers, an integrated communications center, today announced its 14th successful year in business and touts an upswing in call center outsourcing due to the economy. The key drivers for outsourcing in the current economic climate include the cost-benefit ratio, flexibility of quickly adding agents and running campaigns and better customer service and business results.

It is unusual for a start-up to last 10 years in the best of economic climates. It's even more unusual for a small company to exceed 100 employees. Appletree has done both with distinction, and in so doing actively contributes to the economy. Among its highlights the company has achieved the following:

• 342 employees and 14 locations spanning the United States
• Integration of technology solutions and geographical placement to be a true client extension, not just an answering service
• Over 7000 customers in a variety of industries including property management firms, electricians, plumbing and heating companies and medical service providers
• Privately funded and profitable
• Currently revenues of $17M with expectations to grow to $50M in 36 months

"To say that I am thrilled with the success of Appletree is an understatement. Not only do I feel fortunate on a personal note, but to be a constant, vibrant, and active contributor to economic development across the country is amazing", stated John Ratliff, founder and CEO of Appletree. "It is a tribute to the very talented people at Appletree Answers. There is opportunity in any market if you are doing things right."

Appletree provides customers with solutions that encompass the most advanced answering service and call center technologies to offer custom scripted phone calls, customer behavior tracking, direct order entry and input into customers information systems and simultaneous monitoring of traffic on thousands of phone numbers in real-time.

Appletree Answering Service provides customers with solutions that encompass the most advanced answering services and live call center technologies to offer custom scripted phone calls, customer behavior tracking, direct order entry and input into customers information systems and simultaneous monitoring of traffic on thousands of phone numbers in real-time.

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