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Collections Specialist

Why join the Appletree Family?

Because Appletree Answering Service is a company that believes in living our Core Values in everything that we do.

Appletree was founded with the belief that exceptional quality drives everything and that we should always make our employees our #1 priority. We offer our employees an extensive, industry-leading benefits package, including unique programs aimed at helping improve the lives of our employees and their families. Our employees are vital to the development of the company, and we are always looking to develop different and innovative concepts to drive employee morale. A proud example is Appletree's Dream On Program, which grants dreams of all shapes and sizes for our employees.

To find out what you need to know about working at our company, visit our website at: http://www.appletreeanswers.com/About/culture/core-values.htm

The Accounts Receivable Team is currently seeking a Collections Specialist to work with customers on solutions for bringing their delinquent account up-to-date. We are looking for an individual who can build a positive rapport with our customers and make the collections process a positive experience.

Locations:
Portland, ME or Wilmington, DE

Essential Duties and Responsibilities:

• Plans collections by receiving and analyzing delinquency reports; determining appropriate action.
• Collects accounts by discussing situation with customer; obtaining payment; developing a solution.
• Provides management control information by recording and summarizing collection data and trends.
• Properly document all customer interaction

Work Experience Requirements:

• Excellent verbal communication skills
• Must be willing to work a flexible schedule during the week
• Organization and attention to detail
• Experience with MS Word, Excel, Outlook required
• Customer Service background preferred
• Excellent negotiation, analytical, and interpersonal skills
• COMMERCIAL collections experience preferred but not required
• Punctual and reliable

Education Requirements:

• High school diploma or GED
• College degree preferred

Appletree Answering Service is a nationally-recognized leader in the call center and live telephone answering service industries. Appletree is a three-time Inc Magazine Inc 500 winner and a six-time Philadelphia Magazine Philly 100 winner. These prestigious awards recognize the fastest growing privately held companies in the nation and the region. With over 500 employees in 11 states and Puerto Rico, Appletree hosts the latest in call center technology and has a proven record of excellent customer service. Appletree is an innovative company with strong leadership and an entrepreneurial, creative, fast-paced culture.

Appletree Answering Service is an Equal Opportunity Employer « Return to the Appletree Career Opportunities

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