Home » About Appletree » Employment »

Team Leader

Why join the Appletree Family?

Because Appletree Answering Service is a company that believes in living our Core Values in everything that we do.

Appletree was founded with the belief that exceptional quality drives everything and that we should always make our employees our #1 priority. We offer our employees an extensive, industry-leading benefits package, including unique programs aimed at helping improve the lives of our employees and their families. Our employees are vital to the development of the company, and we are always looking to develop different and innovative concepts to drive employee morale. A proud example is Appletree's Dream On Program, which grants dreams of all shapes and sizes for our employees.

To find out what you need to know about working at our company, visit our website at: http://www.appletreeanswers.com/About/culture/core-values.htm

Job Description:

• Monitor and coach a team of Telephone Agents to assure quality standards and customer needs are met
• Manage and assist with call traffic control and call taking when needed
• Assist Customers with concerns and requests; troubleshooting
• Communicate to team of Agents site goals, performance, and metrics
• Work closely with Customer Service and Programming department to enhance service levels for the customers

Requirements:

• 2 years of recent entry-mid level management experience in direct management of staff
• Able to effectively communicate to upper management
• Good verbal and written skills, working knowledge of MS Word and Windows
• Able to work under pressure, handle multiple tasks, flexible, and a quick learner.

Appletree Answering Service is a nationally-recognized leader in the call center and live telephone answering service industries. Appletree is a three-time Inc Magazine Inc 500 winner and a six-time Philadelphia Magazine Philly 100 winner. These prestigious awards recognize the fastest growing privately held companies in the nation and the region. With over 500 employees in 11 states and Puerto Rico, Appletree hosts the latest in call center technology and has a proven record of excellent customer service. Appletree is an innovative company with strong leadership and an entrepreneurial, creative, fast-paced culture.

Appletree Answering Service is an Equal Opportunity Employer « Return to the Appletree Career Opportunities

Appletree University Career Opportunities Education Focus on Employees Who We Hire Team Building How We Measure Success Leadership Development

©1995-2012 Appletree Answering Service, Inc.
All Rights Reserved