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Home » About Appletree »
Appletree Answering Service Career Opportunities
Appletree Answering Service is a nationally recognized leader in the call center and live telephone answering service industries. Appletree hosts the latest in call center technology and has a proven record of excellent customer service. Appletree is a first rate company with strong leadership and an entrepreneurial, creative, fast-paced culture that offers opportunities for professional growth and development.
We are currently hiring for the following positions:
Sales Administrator
Location:
Wilmington, DE
Employment Type:
Full Time/Permanent
Description:
Appletree Answering Service is currently seeking a Sales Administrator for our Corporate Office located in Wilmington, DE. The Sales Administrator is responsible for working along with the Director of Sales and the Sales Team in all aspects of the Sales and Marketing department. This includes answering sales phone lines and web chat, assisting in development, communication and adherence of team education and procedures, as well as prospect, customer and vendor communication. Also all other Sales & Marketing functions as required in order to support and grow revenue.
Essential Duties and Responsibilities:
- Primary answer of sales phone lines and support for web chat
- Assist in compilation of Sales education library to include selling techniques, system features and benefits, industry information, etc.
- Communication with prospects, customers and former customers
- Assistance in soliciting and compiling references and testimonials
- Aid in proper Salesforce utilization and tracking
Skills Required:
- Bachelor's Degree Preferred
- Strong skills using MS Office Suite preferred
- Experience with Salesforce.com or other CRM applications essential
- Ability to work under pressure associated with the daily reactive environment associated with Appletree's business offerings
- Excellent written and verbal communication skills
- Must be able to interact with all levels of internal and external customers in a professional manner at all times
- Organized and detail oriented
- Ability to work under limited supervision and a team player
- Strong sense of urgency
If you meet the above qualifications and are interested in applying for this position, please email your resume and salary requirements to staffing@appletreeanswers.com
Call Center Customer Service Representative
Location:
All Appletree call centers spanning the U.S. and Puerto Rico.
Employment Type:
Full-time and Part-time
Preferred Education:
High School diploma (or equivalent)
Description:
Inbound telephone agent needed to represent our clients by answering live telephone calls professionally, accurately, and efficiently. You will provide Appletree clients with exceptional customer service and demonstrate call control while maintaining a high level of professionalism.
Qualifications:
- Typing skills 40 wpm
- Intermediate knowledge of the Internet and Microsoft Office
- Excellent verbal communication skills
- Positive attitude
- Friendly demeanor
- Willingness to work in a team environment
Call Center Customer Service Representative
Location:
All Appletree call centers spanning the U.S. and Puerto Rico.
Employment Type:
Full-time and Part-time
Preferred Education:
High School diploma (or equivalent)
Description:
Inbound telephone agent needed to represent our clients by answering live telephone calls professionally, accurately, and efficiently. You will provide Appletree clients with exceptional customer service and demonstrate call control while maintaining a high level of professionalism.
Qualifications:
- Typing skills 40 wpm
- Intermediate knowledge of the Internet and Microsoft Office
- Excellent verbal communication skills
- Positive attitude
- Friendly demeanor
- Willingness to work in a team environment
Operations Manager
Location:
Anaheim, CA
Employment Type:
Full Time/Permanent
Preferred Education:
High School diploma (or equivalent)
B.S. in Management or related degree (preferred)
Description:
- Manage all operations efforts in Anaheim, CA
- Complete scheduling, Telephone Agent hiring, training and coaching agents, customer service, overseeing day-to-day operations at the call center level
- Manage business to meet Financial goals as set forth by Director Of Operations
- Focus on implementing new and existing Appletree business practices geared to improve operations systems and exceed customer expectations
- Serve as Telephone Agent as needed to support call traffic
- An overall team player
- Live the Appletree Core Values
- At least 6 months full time Agent experience required
- Excellent verbal and written communication skills
- Willing and able to relocate to Anaheim, CA (Appletree will consider providing relocation assistance for this role on a case by case basis)
- Leadership experience
- Flexibility with scheduling (nights, weekends)
Prerequisites:
- Applicant will be required to take a predictive index survey
