Appletree Answering Service is a nationally recognized leader in the call center and live telephone answering service industries. Appletree hosts the latest in call center technology and has a proven record of excellent customer service. Appletree is a first rate company with strong leadership and an entrepreneurial, creative, fast-paced culture that offers opportunities for professional growth and development.
We are currently hiring for the following positions:
Call Center Customer Service Representative
Location: All Appletree call centers spanning the U.S. and Puerto Rico.
Employee Type: Full-time and Part-time
Preferred Education: High School diploma (or equivalent)
Description: Inbound telephone agent needed to represent our clients by answering live telephone calls professionally, accurately, and efficiently. You will provide Appletree clients with exceptional customer service and demonstrate call control while maintaining a high level of professionalism.
Qualifications:
Typing skills 40 wpm
Intermediate knowledge of the Internet and Microsoft Office
Excellent verbal communication skills
Positive attitude
Friendly demeanor
Willingness to work in a team environment
To apply for this position, please email your resume to staffing@appletreeanswers.com or call 1877-813-7070
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Customer Service Manager
Location: Anaheim, CA
Employee Type: Full-time
Preferred Education: Bachelor's Degree is preferred
Essential Duties and Responsibilities:
· Manage customer service and billing questions for multiple sites
· Grow customer base through calls and other sales methods
· Deliver presentations to current and prospective customers
· Negotiate rates within established margins
· Develop and maintain strong relationships with new and existing customers
Qualifications:
Strong written and verbal skills
Minimum of 2 years managing customer relationships
Outgoing and enthusiastic self-starter
Independent thinking and problem solving
Organized and detail oriented
Able to prioritize, multi-task and execute in an efficient and accurate manner
Ability to interact with all levels of internal and external customers
Ability to adapt to an ever changing environment
To apply for this position, please email your resume to staffing@appletreeanswers.com
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