At Appletree we believe that the company will be successful if we make our employees a priority, focus on delivering quality to our customers and make all business decisions with integrity. Our mission statement and values reinforce this culture:
Mission Statement: “Enhancing the lives of our customers and employees one interaction at a time.”
Company Values:
Recognize and embrace that our employees are the core of Appletree
Strive to cultivate an environment that supports the development of our people
Passionate about creating a WOW experience for our customers
Committed to earning not just satisfied, but Loyal customers
Integrity drives every decision
One practice we strongly believe in at Appletree is soliciting feedback from both our customers and employees and then taking action to make improvements based on that feedback. On a quarterly basis, 360 degree surveys are delivered to all employees in the company. The results are shared with the Managers of each site and an action plan and timeline are then developed to act on the feedback. Company-wide Town Hall Meetings also take place on a monthly basis. All employees are invited to participate in these open communication forums that involve the CEO and other senior level managers to answer questions, address concerns, and communicate company initiatives.
Twice a year we survey all of our Customers through a program called Net Promoters where the customer is asked how likely they would be to refer us to someone they know using a 1-10 scale. We also have a goal of doing 1,000 proactive calls to customers each quarter where we ask them questions about their business, their industry and how we are doing so we can make appropriate improvements.
What Our Employees are Saying
“Any other workplace can say they have a team environment, but Appletree IS a TEAM. We are all a part of the puzzle to give our clients what they want and that is a quality product. Knowing there is always someone to help when you need it and you are not left feeling alone is one of the greatest things about Appletree.”
Monica Gammon
Portland, Maine
"What I love most about working for Appletree I think is the opportunity to help people each and every day."
Jose Gabriel Ayala
San Juan, Puerto Rico
"I have only been here a few months and I am already in love with this job. I’m really happy with what I do and who I work with!"
Rhian Lewis
Houma, Louisiana
“Appletree provides its employees with unlimited growth opportunities and great benefits! Working for Appletree is like working for family or friends, relationships don’t end when you clock out."
Roxana Rivera
San Juan, Puerto Rico
"This is one of the best work environments that I have had to work in. It’s friendly, fun, and there is always something new happening!"
Eva Thibodeau
Portland, Maine
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